Technical Operator

Work Schedule

• First Shift (Days) – Monday through Friday, 6:30 am – 2:45 pm
• Occasional weekends

Position Summary

The Senior Technical Operator is an advanced‑level role responsible for operating, troubleshooting, and optimizing high‑complexity manufacturing and packaging equipment in a cGMP environment. This position plays a critical role in equipment reliability, production efficiency, and the mentoring of junior operators and technicians. The Senior Technical Operator serves as a technical expert for production equipment and processes, provides hands‑on training, and collaborates with engineering and quality teams to drive process improvements and ensure regulatory compliance.

Key Responsibilities

• Perform advanced troubleshooting and root‑cause analysis on high‑speed manufacturing, packaging, and supporting equipment.
• Conduct complex preventative and predictive maintenance tasks, ensuring compliance with manufacturer and internal standards.
• Lead equipment changeovers and set‑ups, optimizing downtime and ensuring accuracy in product configurations.
• Collaborate with Engineering to recommend and implement process improvements for efficiency, safety, and quality enhancement.
• Maintain detailed maintenance and repair logs, ensuring compliance with cGMP documentation standards.
• Serve as subject‑matter expert (SME) for assigned equipment lines, assisting with capital project planning and validation activities.
• Mentor and train Technical Operators and other junior staff on troubleshooting, maintenance procedures, and cGMP best practices.
• Participate in continuous‑improvement initiatives (Lean, Six Sigma, Kaizen) to reduce waste and improve throughput.
• Assist Quality and Safety teams with investigations, CAPAs, and risk assessments.

Education & Experience

• High school diploma or equivalent.
• Minimum 4 years of experience in a manufacturing, operations, or production environment; at least 3 years in a cGMP‑regulated facility preferred.
• Demonstrated experience in mechanical, electrical, and pneumatic troubleshooting.
• Preferred: Associate’s or bachelor’s degree in engineering technology, industrial maintenance, or a related field.
• Advanced training or certifications in maintenance technology, PLC programming, or Lean Six Sigma.
• Experience in pharmaceutical or medical‑device manufacturing.

Knowledge, Skills, and Abilities

• Strong mechanical and electrical aptitude with proficiency in diagnosing and repairing complex automated systems.
• Skilled in using precision measuring devices and interpreting technical manuals, schematics, and diagrams.
• Knowledge of PLC‑based control systems and automated production equipment.
• Proficiency in technical writing, creating clear, concise, and accurate documentation.
• Ability to lead projects, mentor staff, and work cross‑functionally with Engineering, Quality, and Operations teams.
• Strong problem‑solving, decision‑making, and documentation skills.

Physical Requirements

• Ability to lift up to 50 lb and perform repetitive movements.
• Ability to stand, walk, and work in production environments for extended periods.
• Work may involve exposure to temperature‑controlled areas, noise, and production chemicals.

Compensation

• Competitive pay rate commensurate with senior‑level skills and experience.
• Additional shift differential for 2nd‑shift and 3rd‑shift positions.
• Annual performance‑based bonus.
• Annual merit performance‑based increase.

Benefits

• Medical, dental, and vision coverage effective Day 1.
• Paid time off and designated paid holidays.
• Retirement savings plan.
• Tuition reimbursement.
• Employee referral bonus.
• Opportunities for career advancement into leadership or technical specialist roles.