Technical Operations Engineer

What you’ll do

• Triage and resolve technical issues with a focus on automation and continuous improvement
• Manage and troubleshoot macOS devices and development environments at scale
• Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
• Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
• Identify patterns in recurring issues and implement systematic fixes
• Analyze downstream impacts before making changes and understand the blast radius of identity and access management decisions
• Lead projects that address operational pain points such as device provisioning, access control, and compliance automation
• Design self-service solutions that empower engineers to move faster
• Translate technical issues for stakeholders across Engineering, People Ops, and Finance
• Partner with security to implement and maintain compliance controls
• Support rapid hiring by streamlining onboarding and provisioning processes
• Mentor future IT team members on troubleshooting methodology and systems thinking

Who you are

• 2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
• Systems thinker who naturally traces dependencies and asks why something broke, not just how to fix it
• Strong incident management skills including triage, root-cause analysis, and pattern recognition
• Experience with identity management, single sign-on, and access control with Okta
• Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
• Self-directed with strong judgment on when to escalate versus resolve independently
• Expert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle
• Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
• Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
• Network troubleshooting experience including DNS, VPNs, and routing
• Scripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations
• Experience with infrastructure as code and configuration management
• Strong technical judgment and good taste across both software and hardware
• Motivated by building the operational foundation for a company defining a new category
• Comfortable with autonomy as an early technical operations hire and excited to shape how systems scale

Location

This is an on-site role based in our Union Square, NYC or SoMa, San Francisco office, designed for builders who thrive on speed, iteration, and meaningful impact.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.