Technical Operations Engineer

About the role

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As a Technical Operations Engineer, you will be part of our TechOps team maintaining and supporting our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operation, and incident response. You will be working alongside other teams including Product Management, Development Teams, and Customer Success to help drive and shape the way we support our customers.

Responsibilities

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP) leveraging a background in Linux administration, Docker, and languages including Java, Python and Bash.
• Respond to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer engineering teams on Apache Cassandra, Kafka, OpenSearch, and other supported technologies while maintaining a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades, and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes, and procedures.
• Be