Technical Operational Support Engineer (AWS/DevOps/SRE)

Description Onsite interview will be required. Daily working hours: 4pm-12 AM ET, + on call weekend support. Remote role however per the client, looking for a candidate that would be within driving distance to Boston. Our client seeks a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications. The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $60.00 to $65.00/hr. w2 JN -102026-108982 Responsibilities Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.Act as first-line responder for off-hours incidents, leveraging software development knowledge to diagnose and drive resolution.Partner with business teams to understand use cases and collaborate with Core Development to improve serviceability and stability.Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.Triage issues related to blockchain node availability, Ethereum access and connectivity, and application and infrastructure performance.Support staking operations by monitoring validator health and staking rewards.Perform continuous monitoring, alert management, incident response, and light development work. Experience Requirements 3 to 5 years in technical operations support or DevOps.Proficiency across the incident lifecycle: detection, triage and categorization, mitigation and containment, resolution, and root cause analysis.Experience building and documenting technical runbooks and using Jira or ServiceNow.Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across front end, back end, and blockchain layers.Code literacy in Python, JavaScript or TypeScript, Go, Rust, or Java, and use of Git or GitHub to review changes.Adversarial testing mindset to stress test and harden code.Outstanding written and verbal communication skills.Passion for application stability and the evolution of blockchain technology.Nice to have: Certifications such as AWS, Azure, GCP, CKA, or blockchain certifications.Experience with public chains such as Ethereum, Solana, or Bitcoin, including node connectivity, key management, and network troubleshooting.High-level knowledge of smart contract execution, gas fees, and transaction monitoring.AWS or cloud operations experience and production or application support background.Comfort working non-traditional hours in a 24/7 operational environment. Education Requirements