Technical Leader, Site Reliability Engineer

About the role

The Persistence Team is a foundational component of Cisco Collaboration's ecosystem. We provide Database-as-a-Service (DBaaS) at a large scale, managing distributed data footprints globally across private datacenters and AWS. We are responsible for the deployment, reliable operations, and resilience of the technology that powers the entire Cisco Collaboration Suite.

Responsibilities

• Architect & Deploy: Design and implement large-scale solutions for Cassandra, Kafka, and OpenSearch across hybrid environments (AWS & Private Cloud).
• Automate Everything: Lead cloud engineering projects using Terraform, Ansible, and Kubernetes to improve service reliability and deployment velocity.
• Scale & Optimize: Lead capacity planning and performance tuning for high-throughput production systems.
• Ensure Integrity: Manage automated workflows for backups, security patching, and incident management with a focus on quality assurance in live environments.
• Stakeholder Leadership: Act as a consultant to application teams, guiding them on data access patterns and cloud migration strategies.

Requirements

• 8+ years hands on experience (deploy, monitor, scale, and upgrades) with distributed database technology such as CassandraDB, Opensearch, Kafka, PostgreSQL.
• 5+ Years managing AWS infrastructure at scale.
• 5+ Years experience with infrastructure automation and DevOps practices such as CI/CD tools (Jenkins, GitHub Actions, GitLab CI) and Infrastructure as Code tools (Terraform, Ansible, Kubernetes).
• Python experience.
• 5+ years experience supporting live production systems for customer facing software as a service.
• 3+ years of experience leading technical projects, including responsibility for task estimation, milestone tracking, and stakeholder communication processes.

Qualifications

• Distributed big data enthusiast.
• Passionate about building resilient infrastructure.
• Solving complex "stateful" problems in a "stateless" world.

Skills

• Experience with modern data platforms including data pipelines, streaming systems, AL/ML and GenAI workloads.
• Experience writing data driven applications in Java or Python.
• Familiarity with data access patterns in software.
• Experience in regulated US Federal environments.

Benefits

At Cisco, we offer competitive compensation packages, including a starting salary range of $186,900.00 to $267,700.00 for this position, subject to individual pay determination based on location, market conditions, and other factors. Additional benefits include:

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.

Employees may also be eligible for additional paid time off, including:

• 10 paid holidays per full calendar year.
• 1 paid day off for employee’s birthday.
• Payed year-end holiday shutdown.
• 4 paid days off for personal wellness.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• Up to 80 hours of sick time off provided on hire date and each January 1st thereafter.

For quota-based sales roles, incentive compensation is typically split between quota and non-quota components, with performance-based incentives ranging from 0% to 125% of target based on revenue attainment.