Technical Integrator

Key Responsibilities

• Design and implement integration solutions across enterprise applications, platforms, and data sources.
• Translate business and functional requirements into scalable technical solutions and integration designs.
• Define and promote integration standards, patterns, APIs, and reusable components.
• Lead technical integration efforts throughout the solution lifecycle, from design through implementation.
• Coordinate activities across platform and/or product teams, engineers, vendors, and business stakeholders.
• Identify and run technical dependencies, risks, and integration challenges.
• Facilitate technical reviews and drive alignment across systems and technology domains.
• Ensure solutions follow architecture, security, data privacy, and regulatory requirements.
• Maintain technical documentation and support operational excellence through monitoring and support readiness.
• Seek opportunities to improve system interoperability, automation, scalability, and overall platform performance.
• Provide day-to-day technical direction and mentorship to integration developers, engineers, and delivery partners, fostering consistent technical practices and skill growth across the team.
• Define, track, and report integration performance metrics and KPIs (e.g., interface reliability, system uptime, throughput, defect rates), communicating status, trends, and risks to leadership through dashboards and structured reviews.
• Lead the delivery methodology and cadence for integration workstreams, operating within CRM Agile/Scrum or SAFe ceremonies (sprint planning, backlog grooming, retrospectives) to ensure predictable, transparent, and well-governed delivery.
• Serve as the functional SME for Employer and FRM capabilities, partnering with business stakeholders to identify process opportunities, define future-state requirements, and prioritize delivery roadmaps.
• Drive solution design and platform strategy by influencing Veeva CRM configuration designs, architecture decisions, and implementation approaches while partnering with developers and architects to deliver scalable solutions.
• Own requirements management, backlog prioritization, testing strategy, release readiness, and continuous improvement efforts to ensure successful adoption and ongoing platform optimization.
• Lead innovation and operational excellence by driving root cause analysis, identifying AI opportunities, and building scalable, reusable AI agents.

Basic Qualifications

• Bachelor’s degree in a computer science or information technology related field
• 3+ years in Information Technology delivering technology solutions and integrations.
• Experience providing functional or direct technical direction to developers, engineers, or testers, including mentoring and performance feedback.
• Experience integrating major enterprise SaaS platforms — for example Workday, Salesforce, SAP, ServiceNow, or Veeva.
• Experience with CI/CD pipelines, infrastructure-as-code, and automated testing in a regulated release environment.
• Experience with AI solution design, prompt engineering, and AI-powered support and self-service capabilities.

Preferred Qualifications

• Experience in pharmaceutical, life sciences, or another regulated industry, including work on GxP-validated or SOX-relevant systems.
• AI Certification such as AWS AI Practitioner or equivalent
• Understanding integration technologies, data structures, and system interoperability.
• Experience with digital customer relationship management (CRM) systems, such as Veeva CRM or Salesforce.com
• Good communication, collaboration, and problem-solving skills.
• Familiarity with cloud platform services (AWS or Azure), identity and access management, SSO and federation, and API management and gateway tooling.
• Experience working across global teams and time zones, including offshore delivery models.
• Agile or product-team delivery experience; relevant technical or architecture certification.
• Experience owning delivery metrics and KPI reporting (e.g., velocity, defect rates, SLA/uptime dashboards) for technical or integration teams.
• Certification or hands-on experience with Agile/Scrum or SAFe delivery frameworks, including ownership of sprint or release cadences.
• Expertise in Veeva CRM architecture, security, business rules, and enterprise integrations.
• Good understanding of APIs, data flows, CI/CD, release governance, environment management, and data migration practices.
• Knowledge of AI governance, compliance, monitoring, knowledge management, and CRM automation opportunities.

Pay & Benefits

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $66,000 - $154,000. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Schedule

Up to 10% travel.