Technical Instructor, Thermal
Position Summary
The Services Technical Learning & Development Specialist, Thermal will deliver technical training programs focused on Vertiv’s thermal management (HVAC/R) solutions for field service technicians, service partners, and customers. This role involves developing, implementing, evaluating, and improving training programs.
Responsibilities
Develop and implement training programs on thermal management systems, covering installation, configuration, performance optimization, and maintenance.
Serve as a subject matter expert on Vertiv’s thermal management portfolio, updating training content to reflect technological advancements and best practices.
Create comprehensive training materials, including instructional guides, multimedia presentations, and hands-on exercises.
Assess training program effectiveness through participant feedback, knowledge assessments, and performance outcomes, and make necessary improvements.
Collaborate with product managers, engineers, and technical support teams to align training with product specifications, updates, and customer needs.
Ensure all training programs emphasize safety best practices, proper use of personal protective equipment (PPE), and adherence to Vertiv’s safety protocols and industry standards.
Facilitate consistent knowledge-sharing across regions and adapt training content to meet the needs of diverse international audiences.
Qualifications
Minimum of two years technical degree, HVAC preferred, or equivalent training and experience.
Proficiency and knowledge of thermal management principles and field service required.
Excellent writing and verbal communication skills with an emphasis on presentation skills.
Excellent organizational and time management skills.
Possesses a positive attitude and flexibility in a rapidly changing environment.
Detailed oriented and self-motivated with the ability to work without direct supervision.
Proficient PC skills including all Microsoft Office products and web-based technologies.
Preferred 5+ years of experience as a technical training instructor.
Preferred formal trainer/facilitator certification.
Physical & Environmental Demands
Lifting and Moving Equipment: Safe lifting practices and the use of mechanical aids required.
Extended Standing and Walking: Training sessions may require prolonged standing, walking, and navigating around equipment racks and systems.
Use of PPE: Consistent wearing and enforcement of PPE, such as safety glasses, gloves, and protective footwear, required.
Temperature and Humidity Extremes: Prepared for fluctuations in temperature and high humidity levels within certain data center zones.
Noise Levels: Elevated noise levels in certain areas necessitate the use of hearing protection.
Confined Spaces: Careful navigation and awareness required when working in tight spaces.
Exposure to Chemicals: Adherence to safety procedures for handling and disposing of coolants and other fluids required.
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable its customers' vital applications to run continuously, perform optimally, and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
VERTIV OPPORTUNITY
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. Our Core Principles include Safety, Integrity, Respect, Teamwork, and Inclusion. Our Strategic Priorities are High-Performance Culture, Customer Focus, Operational Excellence, Innovation, and Financial Strength. Vertiv Behaviors include Own it, Act with urgency, Foster a customer-first mindset, Think big and execute, Lead by example, Drive continuous improvement, Learn and seek out development, Promote transparent & open communication.
About Vertiv
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.