Technical Instructional Designer

About the role

This role focuses on designing and delivering high-quality, learner-centered training experiences for datacenter technicians and other operational roles. You will support a learning organization dedicated to creating innovative, scalable, and effective learning solutions that empower employees and uphold operational excellence.

Responsibilities

• Partner with integrated learning program managers, other instructional designers, and subject matter experts to design and develop learning solutions that address specific business needs.
• Assess the needs of target audiences through needs assessment, learner, context, and task analyses to ensure training is relevant, effective, and performance-based.
• Create engaging e-learning, microlearning, and supporting materials for a wide range of technical audiences.
• Develop supporting training materials such as slides, handouts, lab instructions, and lab solutions that emphasize the real-world tasks learners must perform on the job.
• Collaborate with subject matter experts and external technical trainers to capture, structure, and present their expertise within various types of training programs.
• Conduct research on technology-related topics to ensure training content is accurate, current, and aligned with evolving tools and processes.
• Collaborate with cross-functional teams, including clients and development team members, to ensure learning programs meet stakeholder expectations and business requirements.
• Develop and deliver learning-centered, performance-based e-learning programs tailored to multiple audiences and environments.
• Apply strong technical communication skills to write and edit clear, concise, and accurate instructional content and documentation.
• Leverage AI platforms and, where applicable, 3D modeling capabilities to enhance learning content and create innovative training experiences.
• Demonstrate initiative and independence in researching course needs, understanding the target audience, and proposing solutions that improve learning outcomes.
• Provide highly visible and impactful trainings by working closely with subject matter experts on new technologies and process enhancements.

Requirements

• Minimum 5 years of experience in instructional design, including needs assessment, learner analysis, context analysis, and task analysis.
• Minimum 3 years of experience using Articulate tools, including Storyline and Rise, to develop e-learning solutions.
• Minimum 3 years of experience using Adobe Premiere Pro and Adobe Creative Suite to create and edit multimedia and video content.
• Minimum 3 years of experience working with cross-functional teams, including clients, subject matter experts, and development team members.
• Proven experience developing learning-centered, performance-based learning programs for diverse audiences in different environments.
• Broad experience designing and delivering e-learning programs, including microlearning and interactive content.
• Extensive experience in technical communications, including writing and editing clear and accurate instructional materials.
• Experience collaborating with clients and subject matter experts to create learning programs that align with business and learner needs.
• Proficiency with Microsoft Office tools for creating and managing training content and documentation.
• Extensive experience working with multimedia tools such as Articulate Storyline, Articulate Rise, and Adobe Creative Suite to build e-learning solutions.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in an accessible way.
• Demonstrated initiative and independence in researching course needs and understanding target audience requirements.
• Strong customer-focused mindset, ensuring that learning solutions are practical, engaging, and aligned with user needs.
• Ability to work standard core hours in the Pacific Time Zone while collaborating effectively in a fully remote environment.

Qualifications

• Experience with AI platforms and their application in learning content development is preferred.
• Experience with 3D modeling to enhance training content is preferred.
• Familiarity with one or more major technologies such as database design and development, networking, client-server applications, security, or multimedia is beneficial.
• A degree in instructional design or a related field is preferred but not required.
• Experience creating trainings on new technologies and process enhancements is highly valued.
• Experience working closely with subject matter experts to influence and shape training content is considered a strong differentiator.
• Ability to maintain a portfolio or collection of work samples that showcases a variety of training solutions, including technology-focused programs.
• Comfort working in a highly collaborative environment that emphasizes innovation and continuous improvement in learning solutions.