Technical Inside Sales Engineer
About the role
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering and inside sales support. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes, as well as business development and sales strategies.
CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC systems. Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Mission: to provide the highest quality products and service to our users at the lowest possible price. Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company-developed technical videos.
A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support.
- Building of relationships with existing and new customers
- Application engineering to apply our products using sound engineering principles
- Project management of installations in progress — managing schedules/plans to guarantee equipment arrives on site when needed, creating satisfied and returning customers
- Service and technical support of existing equipment
- Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for kitchen staff
Every day I get to help someone — whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for better indoor air quality. I get to use my engineering skills, people skills, and business skills every day. Our main role is not to sell products but to provide solutions: kitchen ventilation, commercial ventilation, heating/air conditioning solutions.
I enjoy working directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. I love the balance between working on designs in the office and having face-to-face interaction with customers. It's awesome to handle the design phase, then take charge of the procurement process with the end user, and finally watch our equipment perform as designed once installed.
I also love the growth aspect of my role — molding and shaping our business to set it up for success and seeing the value we add to the market. There is never a day you don't learn something new at CaptiveAire. I'm able to learn due to the freedom to take on new tasks independently and problem-solve. I love the mindset of continuous learning and pushing the bounds of capabilities and knowledge. I love the people I work with and the in-office work environment. CaptiveAire is all about connections — with customers, coworkers, end users, and everyone in between. The company strongly embodies the entrepreneurial spirit: empowered with autonomy to manage work independently while benefiting from the robust support and resources of a large, well-established company. CaptiveAire is fast-moving and no-nonsense, operating with a decentralized structure where quick action is taken on good ideas. We are focused on end users where the rest of the industry is short-sighted, actively changing the landscape of the HVAC industry.