Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support in a result-driven, fast-paced environment. The role includes extensive formalized training plus mentorship to develop skills in CaptiveAire products, application engineering processes, business development, and sales strategies.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Primary purpose: to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service at the lowest possible price.
• Strong commitment to employee development, including sponsorship for Professional Engineering (PE) license and continuous education through weekly webinars and company-developed technical videos.

Employee testimonials highlight a culture of continuous learning, autonomy, entrepreneurial spirit, and a focus on end-user solutions. CaptiveAire operates with a decentralized structure, enabling quick action on good ideas and a direct impact on the HVAC industry.

A Day in the Life

A technical sales role encompasses varied tasks, with projects spanning design, procurement, coordination, and post-sale support. Typical tasks include:

• Building relationships with existing and new customers.
• Application engineering using sound engineering principles.
• Project management of installations, ensuring equipment delivery aligns with site needs.
• Service and technical support for existing equipment.
• Assisting end users, contractors, and staff with troubleshooting and maintenance.

Sales engineers describe the role as solution-focused, combining engineering, people, and business skills to help customers achieve their goals. The role balances office-based design work with face-to-face customer interactions and offers opportunities for growth and shaping business strategies.

Responsibilities

• Provide integrated application engineering and design support for ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Handle inside sales support and application engineering, including presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service, prioritizing quick turnaround times and going above and beyond for customers.
• Continuously evaluate and improve processes and the customer experience.

Requirements

• 0-5 years of experience.
• 4-year technical degree in mechanical, electrical, construction, or a science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving mindset with a passion for continuous learning.
• Strong desire to interface with customers.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for training opportunities.
• For engineering graduates, expectation to complete the FE Exam within 6 months of employment.
• Must be a "go-getter."

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance (based on medical insurance election).
• 401k with employer match.
• Paid holidays and paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Pay

$65K–$90K base salary, negotiable based on experience, with additional monthly bonuses tied to productivity and profits.