Technical Infrastructure Program Manager - Fiber Deployment, Global Connectivity Infrastructure Development - Fiber Deployment

About the role

Bringing a new AWS data center online starts with fiber in the ground. In this role you own that work across high‑volume US metro markets, taking a metro fiber route from approved plan to live capacity and managing the construction vendors who build it. You will run several builds at once, hold vendors to schedule and quality, inspect sites to confirm the work was done right, and keep a wide group of stakeholders current on where each project stands. If you have built fiber before, you will move fast here. If you have run complex physical infrastructure programs, you can succeed here too: the hard part of this job is owning an ambiguous program end‑to‑end and driving it to delivery in a highly variable environment.

Responsibilities

• Own end‑to‑end delivery of metro fiber construction projects, from approved plan through in‑service handover.
• Manage construction vendors to schedule and quality: track milestones, measure performance, and drive corrective action when standards are not met.
• Run quality control across the build: inspect conduit and vault installation, validate designs in the field, and review splice and fiber acceptance test results and as‑built accuracy before handoff to internal customers.
• Deliver weekly status reporting to leadership and internal customers, and manage risk, escalations, and competing priorities across multiple concurrent builds.
• Coordinate site access and approvals in security‑regulated environments, and travel to field sites up to 50% of the time.
• Maintain true status of every build, unblock permits or crews, and update trackers relied on by stakeholders.
• Work day‑to‑day with construction vendors, general contractors, fiber engineers, data‑center and networking teams, and permitting authorities.
• Perform on‑site confirmations that builds match designs and that test results hold up.
• Help improve standards and processes used by the team.

About the team

Global Connectivity Infrastructure Development – Fiber Deployment plans, manages, and delivers the physical fiber network that connects AWS data centers. The high‑volume metro team delivers the fiber that brings new AWS capacity online across our busiest metro markets. You will work alongside construction vendors, engineers, and the internal customers who depend on that capacity, building large‑scale fiber networks on time and to a high quality bar. Our focus for the coming years is scaling delivery without losing that quality, and this role is central to it. New teammates reach independent project ownership quickly, supported by runbooks and mentorship.

Basic qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (e.g., network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.
• 3+ years of experience managing third‑party vendors or contractors, including tracking delivery timelines, measuring performance against metrics, and driving corrective action when quality or schedule standards are not met.
• 3+ years of experience managing multiple concurrent projects across cross‑functional teams, including scope, schedule, risk, and stakeholder communication.

Preferred qualifications

• Experience with reporting and automation tools such as SQL, Python, GIS platforms, or business intelligence tools.
• Experience delivering physical infrastructure in another domain such as data center, utilities, energy, or large‑scale capital construction, and applying it to a new technical field.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.

Pay

USA, GA, Atlanta – $127,100.00 – $171,900.00 USD annually.
USA, TX, Austin – $127,100.00 – $171,900.00 USD annually.