Technical Infrastructure Program Manager, BaND, Data Center Capacity Delivery

About the role

The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers globally.

Responsibilities

• Write effective project charters based on business requirements for medium to large scale projects.
• Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
• Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
• Provide program progress reporting on a regular basis.
• End to end responsibility for the program’s execution and success.
• Manage multiple competing projects/programs simultaneously.
• Develop and implement scalable, data-driven process improvement/automated solutions.
• Keep the customer experience as the primary focus.

Qualifications

• 3+ years of technical infrastructure management experience
• Experience with varying scenarios of infrastructure builds
• 3+ years of data center, network engineering, and/or systems engineering experience
• Knowledge of data center infrastructure design, operations, or delivery
• Experience in technical program management

Preferred Qualifications

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• 5+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience