Technical Implementation Engineer

About the role

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. The Technical Implementation Engineer is responsible for assisting in the configuration and integration of third party software applications within Alkami Digital Banking Solutions. The candidate will work closely with senior engineers and clients to ensure smooth implementation while troubleshooting reported issues. Develop strong working relationships with cross functional teams to help deliver Alkami product offerings.

Responsibilities

• Hands on implementation and configuration of Alkami Banking Products
• Assist with client testing initiatives
• Manage specific client configurations
• Raise bugs or enhancement requests that are identified during implementation
• Assist the Client Services teams with more complex or escalated issues
• Collaborate with internal teams to provide technical background on configuration and requirements
• Participate in client and vendor meetings to understand business requirements
• Train end-users and ensure smooth transition to Alkami Banking Products

Requirements

• Minimum of 2+ years of related experience
• Relevant experience or equivalent education background

Qualifications

• 2+ years of software development or scripting experience (i.e. C#, Java, Python, JavaScript)
• 2+ years relational database experience (i.e. Postgres, MSSQL, Oracle, MySQL)
• Strong sense of urgency and ownership to drive technical challenges to completion
• Good written and verbal communication skills

Skills

• Desire to continually learn and keep up-to-date with technologies
• Comfortable suggesting and executing on ways to enhance efficiency and productivity
• Experience working with financial or healthcare software products
• Experience or working knowledge of application and/or environment problem solving

Benefits

• Awesome diverse and inclusive environment
• FUN culture
• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match

Pay

The salary range for this position is: $80,000 - $100,000