Technical Immersive Learning Manager, Cloud Learning Services

About the role

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Responsibilities

• Build and manage influential relationships with Director and VP stakeholders, ensuring that technical solution strategies are directly aligned with commercial business models and internal sales motions. Act as a primary liaison between customer business needs and Google’s technical capabilities to secure executive-level buy-in.
• Lead the execution of strategic priorities by developing “gold standard" playbooks, repeatable frameworks, and technical assets. Drive organizational efficiency by creating scalable solutions that enable the broader team to deliver consistent, high-quality outcomes across customer engagements.
• Cultivate technical excellence by providing mentorship and guidance to cross-functional work streams and multidisciplinary teams. Drive AI transformation within the role by strategically integrating AI tools to optimize the creation of technical artifacts, improve productivity, and accelerate solution delivery.