Technical Help Desk Representative I
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include based on content.
Content includes:
- WHY UT SOUTHWESTERN? (intro about organization)
- Job Summary (description)
- Benefits (list)
- Required EXPERIENCE AND EDUCATION (education and experience)
- Preferred Education (Associate's/Bachelor's)
- Job Duties (list)
- Security and EEO statement (boilerplate to remove)
- Primary Location, Work Locations, Job Information Technology Organization, Schedule Full-time, Shift Day, Job Employee Status Regular, Job Type Standard, Job Posting date.
We need to remove EEO, security, legal boilerplate. Also remove duplicated lines.
We need to include sections only if real specific content.
Potential sections:
- About the role? Could combine "WHY UT SOUTHWESTERN?" and "Job Summary" maybe as "About the role". But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which are appropriate.
We have:
- Benefits: we have a list of benefits (PPO medical plan, PTO, Retirement Programs, Paid Parental Leave, Wellness programs, Tuition Reimbursement, PSLF Qualified Employer). So we can have a Benefits section with
.
- Responsibilities: we have Job Duties list (responds to phone requests, monitors pending requests, maintains records, keeps abreast, resolves occasional problems, follows-up, performs other duties). That's responsibilities.
- Requirements/Qualifications: we have Required EXPERIENCE AND EDUCATION (Education High School, 2 years related experience, additional coursework may be considered, Preferred Education Associate's or Bachelor's). Could be Requirements (mandatory) and Qualifications (preferred). But we can combine into Requirements section.
- Skills: not explicitly listed; maybe we can omit.
- About the role: we have WHY UT SOUTHWESTERN? and Job Summary. Could be combined as "About the role" or maybe "About UT Southwestern". But the instruction says use headings like About the role. We'll include About the role with prose summarizing why UT Southwestern and job summary.
- Pay: not specified (no salary). So we should NOT include Pay section.
- Schedule: we have Schedule Full-time, Shift Day. That's schedule info. So we can include Schedule section with maybe a stating Full-time, Day shift.
- Location: not a heading per list, but we could fold into About the role or maybe not needed. The instruction says do not put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Location could be minor metadata; we could include in About the role paragraph.
We must not include boilerplate like EEO, security.
We must preserve all substantive information: we need to keep the benefits list exactly as given, the duties list, the experience/education details, the why UT Southwestern text, job summary, schedule.
We must not repeat job title as heading (not present). Must not include duplicated lines.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract substantive text:
WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
Job Summary Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications. Monitors pending requests to ensure prompt resolution of client problems. Maintains records and status of activities. Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications. Resolves occasional computer, telecommunications, or systems problems on site. Follows-up on resolved client contacts. Please note that this is an entry level position. This position is fully remote with occasional in office attendance.
Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified EmployerLearn more about these and other UTSW employee benefits!
Required EXPERIENCE AND EDUCATION Education High School Experience 2 years related experience Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Preferred Education Associate's Degree in related field or Bachelor's Degree in related field
Job Duties Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.Monitors pending requests to ensure prompt resolution of client problems.Maintains records and status of activities.Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.Resolves occasional computer, telecommunications, or systems problems on site.Follows-up on resolved client contacts.Performs other duties as assigned.
Schedule Full-time Shift Day
We also have Primary Location Texas-Dallas-5323 Harry Hines Blvd Work Locations 5323 Harry Hines Blvd Job Information Technology Organization 522005 - IR Ops and Constituent Exp
We could include location in About the role paragraph.
Now we need to format.
Section headings:
About the role
then containing the WHY UT SOUTHWESTERN? text and Job Summary combined? Might be long but okay.
Better to split: maybe About the role includes WHY UT SOUTHWESTERN? and Job Summary.
Then
Responsibilities
with - for each duty.
Then
Requirements
with for required experience/education and maybe separate
for preferred education? Could combine.
Then
Benefits
with - for each benefit.
Then
Schedule
with stating Full-time, Day shift.
We should not include Pay.
We need to ensure we preserve all substantive information: The benefits list includes some run-together text: "PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified Employer". It seems missing spaces. We need to preserve as is? Probably we should keep the exact text but we can add spaces for readability? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Adding spaces could be considered altering but not inventing. Might be okay to insert spaces to separate items for list readability. However the original text seems to have missing spaces due to formatting. We could keep as is but it's hard to read. Better to keep as is but we can split into list items based on commas and periods? Might be risky.
We could keep the benefits paragraph as a
with the text as given, not list. But instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We need to parse the benefits into items.
Let's extract benefits items from the text:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
We need to preserve the exact wording; we can add spaces where missing but keep the phrases.
Thus we can create
- PPO medical plan, available day one at no cost for full-time employee-only coverage
etc.
Now responsibilities list: we have duties repeated from Job Summary and Job Duties. The Job Duties list is essentially same as Job Summary but with extra "Performs other duties as assigned." We should combine? The instruction: preserve ALL substantive information; do not invent or summarize away detail. We have both Job Summary and Job Duties sections with overlapping content. We should include both? Might be duplication. We should remove duplicated lines. The instruction: Remove duplicated lines. So we need to deduplicate.
Let's list unique duties:
- Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.
- Monitors pending requests to ensure prompt resolution of client problems.
- Maintains records and status of activities.
- Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.
- Resolves occasional computer, telecommunications, or systems problems on site.
- Follows-up on resolved client contacts.
- Performs other duties as assigned.
Also note: "Please note that this is an entry level position. This position is fully remote with occasional in office attendance." That's from Job Summary; we should include that as part of About the role maybe.
Thus responsibilities list includes those 7 items.
Now Requirements: Required EXPERIENCE AND EDUCATION: Education High School, Experience 2 years related experience, Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Preferred Education Associate's Degree in related field or Bachelor's Degree in related field.
We could split into Required (mandatory) and Preferred (qualifications). But we only have headings Requirements and Qualifications. Could use Requirements for mandatory, Qualifications for preferred.
Thus
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. Content includes: - WHY UT SOUTHWESTERN? (intro about organization) - Job Summary (description) - Benefits (list) - Required EXPERIENCE AND EDUCATION (education and experience) - Preferred Education (Associate's/Bachelor's) - Job Duties (list) - Security and EEO statement (boilerplate to remove) - Primary Location, Work Locations, Job Information Technology Organization, Schedule Full-time, Shift Day, Job Employee Status Regular, Job Type Standard, Job Posting date. We need to remove EEO, security, legal boilerplate. Also remove duplicated lines. We need to include sections only if real specific content. Potential sections: - About the role? Could combine "WHY UT SOUTHWESTERN?" and "Job Summary" maybe as "About the role". But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which are appropriate. We have: - Benefits: we have a list of benefits (PPO medical plan, PTO, Retirement Programs, Paid Parental Leave, Wellness programs, Tuition Reimbursement, PSLF Qualified Employer). So we can have a Benefits section with
- .
- Responsibilities: we have Job Duties list (responds to phone requests, monitors pending requests, maintains records, keeps abreast, resolves occasional problems, follows-up, performs other duties). That's responsibilities.
- Requirements/Qualifications: we have Required EXPERIENCE AND EDUCATION (Education High School, 2 years related experience, additional coursework may be considered, Preferred Education Associate's or Bachelor's). Could be Requirements (mandatory) and Qualifications (preferred). But we can combine into Requirements section.
- Skills: not explicitly listed; maybe we can omit.
- About the role: we have WHY UT SOUTHWESTERN? and Job Summary. Could be combined as "About the role" or maybe "About UT Southwestern". But the instruction says use headings like About the role. We'll include About the role with prose summarizing why UT Southwestern and job summary.
- Pay: not specified (no salary). So we should NOT include Pay section.
- Schedule: we have Schedule Full-time, Shift Day. That's schedule info. So we can include Schedule section with maybe a
- for each duty.
Then
Requirements
withfor required experience/education and maybe separate
for preferred education? Could combine. Then
Benefits
with- for each benefit.
Then
Schedule
withstating Full-time, Day shift. We should not include Pay. We need to ensure we preserve all substantive information: The benefits list includes some run-together text: "PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified Employer". It seems missing spaces. We need to preserve as is? Probably we should keep the exact text but we can add spaces for readability? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Adding spaces could be considered altering but not inventing. Might be okay to insert spaces to separate items for list readability. However the original text seems to have missing spaces due to formatting. We could keep as is but it's hard to read. Better to keep as is but we can split into list items based on commas and periods? Might be risky. We could keep the benefits paragraph as a
with the text as given, not list. But instruction says use
- for any list of duties/requirements/benefits. So we need to make a list. We need to parse the benefits into items.
Let's extract benefits items from the text:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
We need to preserve the exact wording; we can add spaces where missing but keep the phrases.
Thus we can create
- PPO medical plan, available day one at no cost for full-time employee-only coverage etc. Now responsibilities list: we have duties repeated from Job Summary and Job Duties. The Job Duties list is essentially same as Job Summary but with extra "Performs other duties as assigned." We should combine? The instruction: preserve ALL substantive information; do not invent or summarize away detail. We have both Job Summary and Job Duties sections with overlapping content. We should include both? Might be duplication. We should remove duplicated lines. The instruction: Remove duplicated lines. So we need to deduplicate. Let's list unique duties: - Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications. - Monitors pending requests to ensure prompt resolution of client problems. - Maintains records and status of activities. - Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications. - Resolves occasional computer, telecommunications, or systems problems on site. - Follows-up on resolved client contacts. - Performs other duties as assigned. Also note: "Please note that this is an entry level position. This position is fully remote with occasional in office attendance." That's from Job Summary; we should include that as part of About the role maybe. Thus responsibilities list includes those 7 items. Now Requirements: Required EXPERIENCE AND EDUCATION: Education High School, Experience 2 years related experience, Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Preferred Education Associate's Degree in related field or Bachelor's Degree in related field. We could split into Required (mandatory) and Preferred (qualifications). But we only have headings Requirements and Qualifications. Could use Requirements for mandatory, Qualifications for preferred. Thus
- for any list of duties/requirements/benefits. So we need to make a list. We need to parse the benefits into items.
Let's extract benefits items from the text:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
We need to preserve the exact wording; we can add spaces where missing but keep the phrases.
Thus we can create
- for each benefit.
Then
stating Full-time, Day shift. - Location: not a heading per list, but we could fold into About the role or maybe not needed. The instruction says do not put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. Location could be minor metadata; we could include in About the role paragraph. We must not include boilerplate like EEO, security. We must preserve all substantive information: we need to keep the benefits list exactly as given, the duties list, the experience/education details, the why UT Southwestern text, job summary, schedule. We must not repeat job title as heading (not present). Must not include duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Let's extract substantive text: WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! Job Summary Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications. Monitors pending requests to ensure prompt resolution of client problems. Maintains records and status of activities. Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications. Resolves occasional computer, telecommunications, or systems problems on site. Follows-up on resolved client contacts. Please note that this is an entry level position. This position is fully remote with occasional in office attendance. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)Paid Parental Leave BenefitWellness programsTuition ReimbursementPublic Service Loan Forgiveness (PSLF) Qualified EmployerLearn more about these and other UTSW employee benefits! Required EXPERIENCE AND EDUCATION Education High School Experience 2 years related experience Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Preferred Education Associate's Degree in related field or Bachelor's Degree in related field Job Duties Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications.Monitors pending requests to ensure prompt resolution of client problems.Maintains records and status of activities.Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.Resolves occasional computer, telecommunications, or systems problems on site.Follows-up on resolved client contacts.Performs other duties as assigned. Schedule Full-time Shift Day We also have Primary Location Texas-Dallas-5323 Harry Hines Blvd Work Locations 5323 Harry Hines Blvd Job Information Technology Organization 522005 - IR Ops and Constituent Exp We could include location in About the role paragraph. Now we need to format. Section headings:
About the role
thencontaining the WHY UT SOUTHWESTERN? text and Job Summary combined? Might be long but okay. Better to split: maybe About the role includes WHY UT SOUTHWESTERN? and Job Summary. Then