Technical Functional Analyst

About the role

The Technical Functional Analyst role within MetLife’s Global Technology team is crucial for enhancing the company's technical capabilities to manage risk across the organization. This position involves understanding the risk framework, exploring technical options, and recommending, influencing, and executing contemporary technology solutions.

Responsibilities

• Enable and coordinate the development and implementation of technology solutions for Compliance, Operational Risk Management, Technology Risk, and Internal.
• Understand business and risk needs, including the external landscape, to gather, drive, and influence requirements for the highest impact.
• Create and maintain comprehensive project documentation, including plans, status reports, and risk assessments.
• Oversee the integration of new technology solutions with existing systems and processes.
• Manage project timelines, budgets, and resources to ensure successful delivery.
• Develop and execute test plans to ensure the quality and functionality of technology solutions.
• Collaborate with business partners, IT teams, Architecture, and other departments to understand their needs and deliver effective solutions.
• Work with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Research and recommend contemporary technology options to enhance risk management capabilities.
• Collaborate with our and vendor developers and engineers to design and implement the right technical capability.
• Learn and implement cloud-based and AI solutions as part of the technology strategy.

Requirements

• At least 5 years of hands-on experience as a business analyst or technical analyst.
• Excellent written and verbal communication skills.
• Proven ability to gather, drive, and influence requirements for the highest impact.
• Experience working with vendors and technical teams to develop plans, drive execution, and validate functionality.
• Technical proficiency to collaborate with developers and engineers to design and implement the right technical capability.

Preferred Qualifications

• Familiarity with data analytics and visualization tools such as Power BI.
• Experience working in a large global company.
• Strong understanding of risk frameworks and the ability to recommend, influence, and execute contemporary technology solutions.
• Knowledge of cloud-based and AI solutions and their application in risk management.
• Preference for individuals with experience supporting risk areas (Compliance, Operational Risk, Technology Risk, or Credit Risk).
• Knowledge of Archive solutions (ProofPoint, Smarch, GlobalRelay, etc.).
• Subject Matter Expertise in eDiscovery solutions (EPIC, Kroll, etc.).
• Proficiency in scripting languages like Python or SQL for data analysis and automation.
• Experience with Agile methodologies and tools like AZDO.
• Strong problem-solving skills and the ability to think critically and strategically.
• Ability to mentor and guide junior team members in technical and functional aspects.