Technical Field Analyst

What Awaits You

• Provides technical support for Western Region consumer litigation cases to improve service quality.
• Delivers technical assistance to BMW centers and MINI dealers by phone and through on-site visits for litigated vehicles.
• Documents all technical guidance and assistance accurately and thoroughly.
• Conducts vehicle inspections to assess eligibility for repurchase under federal and state laws.
• Exercises discretion to offer remedies including vehicle repurchase, repairs, goodwill payments, or loyalty credits.
• Applies deep knowledge of federal and state consumer warranty and fraud laws, particularly California standards, and clearly documents decision rationale for legal defense.
• Acts as a company representative and technical expert in legal proceedings, provides feedback to counsel and engineering leadership, and travels as required.

What You Should Bring

• Vocational degree, technical degree, associate’s degree in automotive technology, or Bachelor’s degree
• Certified BMW Master Technician including all associated specialties
• ASE Certification, preferred
• 5+ years experience as a Master Technician or 10+ years experience as a premium brand Master Technician equivalency in training certifications
• Must have the ability to perform diagnoses of complex technical issues
• Must be able to work in workshop conditions, including outside

What You Can Look Forward To

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs

Benefits

• Relocation is available for this position.
• The expected salary range for this position is $62,500.00 - $125,000.00.
• The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule.
• This statement is in accordance with state and local pay disclosure requirements.

Company Culture and Values

• Responsibility
• Appreciation
• Transparency
• Trust
• Openness

About the Company

• BMW in the United States is an equal opportunity employer.