Technical Enterprise Account Manager, Payments

About the role

We’re Checkout.com, powering over 10 billion transactions yearly for more than one billion global shoppers. Companies like eBay, Spotify, Klarna, Uber, and Sony rely on our platform to deliver effortless digital experiences at scale. As an Enterprise Technical Account Manager (TAM), you will build and maintain strategic relationships with key clients, ensuring their satisfaction by resolving technical issues, optimizing payment solutions, and delivering exceptional service with your technical expertise and strong interpersonal skills.

Responsibilities

• Build and nurture long‑term relationships with key clients, serving as their primary point of contact for technical matters.
• Understand clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
• Help upselling efforts with merchant demonstrations and technical training – hold workshops and refreshers on product offerings to keep clients up‑to‑date with new features.
• Lead and coordinate the addition of new payment solutions and technical migrations for clients as they expand, working closely with cross‑functional teams to ensure successful delivery within agreed timelines and specifications.
• Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client‑derived insights to enable continuous improvement of our product roadmap.
• Stay up‑to‑date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients.

Requirements

+3 years of experience in an analytical or technical role with experience managing internal and external stakeholders (including effective presentation skills). Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes. Familiarity with Payments/Fintech industry is required.

Skills

• Familiarity with payments regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API‑based integration methods and related tools/frameworks
• Familiarity with front‑end and back‑end technologies (i.e., JavaScript, CSS, HTML, etc.)
• Excellent communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders
• Results‑oriented approach with a focus on delivering exceptional customer satisfaction
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI‑DSS, PSD2) is a plus
• Willingness to travel occasionally to client sites as required

Pay

Compensation Range: $122K – $206.9K

Schedule

Hybrid role: 3 days per week in the office (SF Jackson Square, NYC Chelsea, Atlanta Colony Square).