Technical Engineer Contractor

Key Responsibilities

• Provide functional and technical support for Veeva Commercial applications including Veeva CRM / Vault CRM, Veeva CLM, Approved Email, Events Management, and Veeva Align.
• Gather, analyze, and translate business requirements from commercial stakeholders into scalable platform configurations and technical solutions.
• Design and configure CRM capabilities including HCP/HCO territory management, call planning, sample management, consent management, and multichannel engagement workflows.
• Develop functional specifications, configuration workbooks, data mapping documents, and traceability matrices to support solution design and GxP validation activities.
• Support system integration between Veeva CRM and upstream/downstream platforms such as ERP, data warehouses, MDM solutions, and marketing automation tools.
• Manage and resolve L2/L3 ITSM tickets for Veeva Commercial applications using ServiceNow and JIRA, ensuring SLA adherence.
• Execute Incident, Problem, and Change Management activities in line with ITIL best practices and client governance requirements.
• Perform platform administration activities including user access management, configuration updates, cycle plan management, and data quality monitoring.
• Support validation activities including IQ/OQ/PQ documentation, test scripts, and GxP-compliant change records.
• Participate in go-live readiness, cutover planning, hypercare support, and post-implementation review.
• Work with consultants and analysts within the commercial workstream.
• Conduct root cause analysis for recurring incidents and coordinate corrective and preventive actions with platform and business teams.

Required Qualifications

• 5–10 years of hands-on experience in Life Sciences commercial technology, including implementation and/or AMS support.
• Proven experience with Veeva CRM or Veeva Vault CRM, including configuration, administration, and operational support.
• Strong understanding of commercial business processes including HCP/HCO master data management, territory and cycle plan management, call reporting, sample management, and multichannel engagement.
• Experience delivering GxP-compliant solutions with knowledge of CSV, IQ/OQ/PQ, and regulated-environment documentation standards.
• Proficiency with ServiceNow and JIRA for ticket management, SLA tracking, and Agile delivery.
• Strong communication and interpersonal skills, with the ability to work effectively across business and technical stakeholders in onsite/offshore models.

Preferred Qualifications

• Experience with Veeva CLM, Approved Email, Veeva Events Management, Veeva Engage, or Veeva MyInsights.
• Familiarity with Veeva Align for territory management and roster alignment.
• Experience with Veeva Network for HCP/HCO master data management.
• Knowledge of Salesforce platform fundamentals, Salesforce administration, or Marketing Cloud.
• Exposure to commercial analytics and data visualization tools relevant to Life Sciences, such as Veeva Pulse, IQVIA, or SFMC.
• Understanding of pharmaceutical regulatory and compliance requirements governing commercial interactions, including PDMA, aggregate spend reporting, and consent frameworks.

Pay Range

The expected pay range for this contract assignment is $70 - $80 per hour, will vary based on skills, experience, and location, and will be determined by the third-party whose employees provide services to Deloitte.

Application Information

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship.

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role.

This work is contracted through a third-party whose employees provide services to Deloitte.