Technical Director - On Campus Position

About the role

The Technical Director is responsible for the overall planning, organization, maintenance, management, and execution of the technical aspects of the campus-wide information technology infrastructure. This includes the College’s Computer Data Center, Storage Area Networks, Network Attached Storage, computer networks (wired and wireless), network closets, servers, storage solutions, IP devices, Internet-of-Things (IOT) devices, virtual environments, databases, cloud-based computing, desktop and laptop computing, printers, scanners, backup solutions, disaster recovery solutions, business continuity, help desk applications, email solutions, Office 365 tenants, IT security, Microsoft Solutions, encryption solutions, inventory management, and other associated hardware and software.

Responsibilities

• Manages a team of IT professionals responsible for deploying, maintaining, and supporting the Texas Southmost College’s IT infrastructure and operations.
• Provides leadership to IT infrastructure engineering and operations teams, fostering a service-oriented culture to support application and development engineering teams.
• Acts as a culture leader with a sharp focus on career/skill development.
• Develops and maintains a comprehensive IT infrastructure and operations strategy aligned with Texas Southmost College’s objectives.
• Meets with industry vendors to review new and existing software and hardware solutions that promote best practices both operationally and strategically for the betterment of the College’s IT infrastructure.
• Manages vendors and service providers to ensure the delivery of contractual and implied objectives that support the strategic goals and operational objectives of the College.
• Affords assistance to the VPIT with the development and management of the College-wide Information Technology budget process.
• Leads enterprise IT compliance and cybersecurity best practice initiatives as directed and recommended by the CISO.
• Reviews, identifies and resolves systematic service-related issues.
• Prioritizes service improvement requests and identifies gaps for future functionality.
• Communicates with College personnel via system-wide communiques regarding infrastructure matters, changes, projects, issues, downtime (planned and unplanned), news, and general dispositions as required.
• Partners with other leaders to implement and maintain the IT strategies across all levels.
• Ensures the company’s IT systems and applications are secure, reliable, available, and efficient in accordance with directives and recommendations from the CISO.
• Identifies and implements automation opportunities to streamline processes and improve efficiency.
• Leads IT infrastructure changes and projects using established change management and established project management best practices.
• Oversees the execution of change management and project management processes, fostering a culture of continuous improvement.
• Develops and implements policies and procedures governing IT infrastructure and operations, including disaster recovery and cloud infrastructure management.
• Reviews service delivery targets, service level agreements and objectives to maintain effective customer provision.
• Establishes processes for monitoring, troubleshooting, and resolving production incidents efficiently.
• Maintains a safe, clean, and confidential working environment consistent with OSHA, HIPAA, and HHC standards.
• Maintains system security backup and recovery procedures in partnership with the CISO.
• Establishes a Network Operations Center (NOC) for the Information Technology Department.
• Interviews, hires, orients, trains, evaluates the performances of and, when necessary, disciplines and/or recommends the discharge of department personnel reporting to them.
• Approves timesheets and PTO requests for IT staff.
• Assists in setting goals and expectations for staff.
• Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations.
• Pursues professional development by taking courses or classes (internal and external) offered by the College or professional development organizations, as appropriate, and by maintaining required professional credentials, licensing, and continuing education hours as information technology infrastructure standards dictate.
• Participate collegially in discipline-specific activities developed for IT personnel, as appropriate.
• Attend the workplace regularly, report to work punctually, and follow a work schedule to keep up with the demands of the worksite (which may be on campus or at an off-site location).
• Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Support the values and institutional goals as defined in the College’s Strategic Plan.
• Complete duties and responsibilities in compliance with college standards, policies and guidelines.

Requirements

The ideal candidate should have a Bachelor's degree in Computer Science, Information Technology, or a related field, and at least 5 years of relevant experience in IT infrastructure management. Experience with network engineering, data center operations, and IT security is preferred. Proficiency in Microsoft Solutions, cloud-based computing, and ITIL best practices is required. Strong leadership, problem-solving, and communication skills are essential.

Qualifications

The Technical Director must possess excellent organizational, analytical, and decision-making skills. They should also have strong interpersonal skills, be able to work independently and as part of a team, and demonstrate a commitment to continuous learning and professional development.

Skills

• Strong understanding of IT infrastructure, including networking, data centers, storage, and security.
• Experience with ITIL best practices and cloud-based computing.
• Proficiency in Microsoft Solutions and IT security.
• Excellent leadership, problem-solving, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Knowledge of regulatory compliance and best practices.

Benefits

Texas Southmost College offers a competitive benefits package, including health insurance, retirement plans, paid time off, and professional development opportunities.

Pay

Estimated annual salary: $55,010 - $54,946

Schedule

Regular office hours are typically Monday through Friday, 8:00 AM to 5:00 PM. However, some flexibility may be required to accommodate the needs of the position and the College.