Technical Director

Responsibilities

• Supervise applications, network operations, project management and user services/media staff including hiring, training, evaluating and disciplining
• Determine appropriate coverage for all hours of operation
• Consult with management and review project proposals to determine goals, timeframes, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources
• Aid in the development and presentation of the Annual Work Portfolio (AWP) to the CIO and implement the agreed upon AWP
• Update the AWP monthly, addressing issues and making recommendations for action
• Serve as the supervisor for the development of project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources
• Implement quality assurance methodologies covering test plans, change/patch management, and problem management
• Align functional processes with software capabilities
• Establish technical standards to ensure long-term, cost-effective management and support of the currently installed systems and other enterprise solutions
• Negotiate with vendors for the selected environment applications, servers and devices
• Follow established standards and procedures to track and measure projects’ progression
• Evaluate interview candidates for technical positions
• Scout for and evaluate new technology and tools as opportunities for innovation
• Contribute to and maintain system standards including Change Management
• Oversee daily system monitoring, verify integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups
• Supervise ongoing performance tuning, hardware upgrades, and resource optimization as required
• Collaborate with the On-Demand team and Business Units to deliver enhancement and new business application solutions

Requirements

• Bachelor’s degree in computer science, Information Technologies or related field, or an equivalent combination of experience, education, and training
• Director level experience
• Experience directing technical staff members
• Experience effectively communicating with leadership team members
• Experience with leading and involvement in IT projects
• Candidate should be able to identify when to ask for help and guidance from DC support teams
• Strong understanding of technical troubleshooting methodology
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
• Ability to work with a range of technical staff to develop joint solutions
• Ability to achieve efficiencies through workflow improvement