Technical Data Analyst

About the role

We're looking for a Technical Data Analyst to serve as the connective tissue between our data infrastructure, our product, and our stakeholders. This is a hands-on, technical role: you'll build and maintain dashboards and reports across our internal BI stack (Looker) and our external member/provider-facing platform (ConnectRx), write production-quality SQL against our Snowflake warehouse, and translate messy operational data into clear, actionable insight.

What You'll Do

• Dashboard & Reporting Development
• Design, build, and maintain internal dashboards in Looker (Top Level KPI, Care, Product, Financial, and QBR/client-facing views) that give teams reliable, self-service visibility into engagement, care operations, and outcomes data.
• Build and support external-facing reporting and data views within ConnectRx (CRx), our care platform, ensuring data integrity and usability for care team roles (Wellness Coach, Member Support, Logistic Assistant, Clinical Navigator, Care Manager) and external clients.
• Write, optimize, and maintain SQL against our Snowflake warehouse (daily snapshots from ConnectRx) to power dashboards, ad hoc analyses, and data pipelines.
• Apply working knowledge of object-oriented programming concepts to collaborate effectively with Engineering on data pipeline logic, scripting, and light automation (Python or similar).

Metrics, Research & SME Ownership

• Own and evolve SocialRx's core measures and metrics, ensuring definitions are consistent, documented, and directly tied to company and product goals.
• Serve as the primary liaison between the data function and research initiatives (e.g., grant-funded studies, outcomes research), ensuring research questions are answerable with the data we collect and that findings flow back into product and operational decisions.
• Act as the go-to subject matter expert for all things SocialRx data — fielding questions from Product, Care, Clinical, and Leadership on what the data shows and what it means.
• Maintain clear documentation (e.g., in Confluence) of dashboards, metric definitions, calculation logic, filters, and edge cases so others can self-serve with confidence.

Insights & Recommendations

• Deliver monthly and quarterly analyses and recommendations to leadership on how SocialRx can improve as a product and service — spanning engagement quality, match/scoring performance, member outcomes, and care operations effectiveness.
• Partner with Product and PDE governance ceremonies (Discovery Review, Sprint Placement, Deployment Demo) to bring data-informed perspective into roadmap and prioritization discussions.
• Proactively identify data quality issues, gaps, or anomalies (e.g., referral-to-engagement funnel, navigator outreach effectiveness, match algorithm performance) and drive them to resolution.

Who You'll Work With

• You'll partner closely with Product, Engineering, Research, Care Operations, and Clinical teams.
• You'll be a key voice in cross-functional forums including Stakeholder Sessions and Discovery Reviews.