Technical Data Analyst

About the role

We are looking for a highly capable Technical Data Analyst to join our Claims Operations Compliance and Data team and work from our Richmond, VA office. Alternatively, this role can be filled in our Omaha, NE, New York City, NY, Albany, NY, Los Angeles, CA, and Chicago, IL office. This role will serve as a technical lead on the US Claims Data Solutions Team.

Responsibilities

• Solving difficult problems that requires an understanding of a broader set of issues.
• Gather and manipulate claims data from multiple operating systems, conduct analysis, identify trends, and summarize findings to “tell the story behind the numbers”.
• Support U.S. Claims compliance with governance related directives and assist Claims Compliance and Data Manager with projects on an as-needed basis.
• Manage the Reporting Calendar to ensure an equitable distribution of work within data team.
• Mentor solutions-oriented staff and ensure team collaboration on data and compliance related initiatives.
• Serve as the key Claims business contact and liaison for reporting requests. This includes helping to diagnose/validate the business need and prioritize requests for analysis and reports.
• Work directly with IT to ensure best practices are being followed in data collection, data accuracy, and data integrity.
• Able to quickly evaluate the accuracy of data and information.

Requirements

• A working knowledge of the claims business environment in order to effectively discuss and prioritize reporting needs through:
• A minimum of five years’ experience focused on data and compliance in a claims environment or other equivalent experience working with data gathering and analysis.
• Experience supporting specialty programs and partnering with TPAs, MGAs, or other outside vendors preferred.
• Bachelor’s degree from an accredited university strongly preferred.
• Two or more related designations or four additional years of related experience focused on data and compliance or other equivalent experience working with data gathering and analysis.
• Proficient in MS Suite of Products (particularly Power BI, Power Automate, and Power Apps) and other business-related software.
• Prior experience with data profiling software is required, specifically: Ability to read, understand and develop SQL code / MS SQL Server / Oracle / Snowflake (experience with Python is new required but definitely considered a plus).
• AI tools, such as Co-Pilot or Snowflake Cortex.
• Experience with data mining and profiling along with an ability to perform analysis across data groups.
• Understanding of claims compliance reporting and analysis.
• Familiarity with ISO and NCCI or any other statistical agent preferred.

Qualifications / Experience

• Must be able to perform work under limited technical direction and within broad limits and authority, on assignments reflecting potentially with significant impact on departmental results.
• Absolutely considerate of AI tools like Co-Pilot or Snowflake Cortex.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Exhibit inner strength.
• Have the courage to do the right thing and demonstrate it on a daily basis.
• Intellectual curiosity.
• Consistently consider all options and are not governed by conventional thinking.
• Polished and professional written and verbal communication skills.

Benefits and Compensation

• The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience.
• In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

About Working In US Claims

At Argo Group, we do not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone.