Technical Customer Support Specialist

About the role

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
Provide high-quality technical support in English
Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that actually helps — clear, accurate, and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

What You Bring

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
• A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
• Experience working autonomously in a fast-moving, international, remote team

Who You Are

• Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it
• Analytically sharp with a first-principles approach to debugging and problem-solving
• A strong communicator who can translate technical complexity into clear, actionable responses
• Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
• Energised by a startup environment where things move fast and you can have real impact