Technical Customer Support Specialist

About the Role

As a Technical Customer Support Specialist at EagleBurgmann Industries LP in Houston, TX, you will play a crucial role in supporting the sales team and contributing to business growth. You’ll work with mechanical seals and supply systems, analyze operating conditions, select solutions, and respond to customer requests. Your efforts will help achieve sales targets and strengthen customer relationships.

Responsibilities

• Support the sales team in business opportunities by analyzing operating conditions, selecting EagleBurgmann solutions, and accelerating responses to customer requests.
• Respond to technical questions from internal and external customers, promoting EagleBurgmann’s technical solutions.
• Estimate product costs using Technical Sales Support team tools and prepare proposals according to team standards.
• Fulfill Customer Service Representative activities related to quotation administration.
• Support negotiations and order closing activities, balancing customer requirements with EagleBurgmann’s objectives.
• Conduct or accompany customer visits to present solutions and strengthen relationships.
• Support order entry to ensure alignment with quoted scope and customer requirements.
• Assist in the production of parts and accessories, ensuring compliance with design specifications.
• Clarify technical questions from production and analyze material substitutions.
• Act as a liaison between Sales and other internal departments to improve communication and process flow.
• Provide training for internal and external customers on EagleBurgmann products.
• Maintain professional communication with stakeholders to improve productivity and support a positive work environment.
• Maintain safe, clean, and organized working conditions.
• Observe and follow the Group’s Values and Principles, serving as a role model for colleagues.
• Perform other related activities as needed.

Qualifications

• Technical degree in Mechanics, Mechatronics, or a related field.
• Proficiency in Microsoft Office suite.
• General technical product knowledge.
• Ability to select dynamic products for specific applications after 4-6 weeks of training with the Technical Sales Support Team.
• Technical drawing interpretation skills.
• Experience working with SAP.

Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Comprehensive services whenever you need it.
• Diversity & Inclusion: An inclusive environment recognizing diversity as a key to success.
• Paid Holidays: Relax with paid time off during local holidays.
• Vacation: Time off to refresh and recharge.

EagleBurgmann is part of the Freudenberg Group, a global technology leader committed to diversity, inclusion, and equal opportunity employment.