Technical Customer Support (3191)

Responsibilities

• Manage daily support calls and support tickets
• Maintain and monitor telemetry devices through IoT management software
• Proactively check device statuses
• Interact with team members to assist in troubleshooting and identifying root causes of system problems
• Manage and troubleshoot the dispersed telemetry systems company-wide
• Aid in the development of an Application Patching Process
• Support the enhancement and improvement of IoT management software