Technical Customer Success US
Aikido Security · Chicago, IL · 6 days ago
On-siteSales$85/hrFull-time
Responsibilities
- Work closely with customers post-sale to get them up and running quickly
- Help teams understand and navigate Aikido across code → cloud → runtime
- Debug issues, investigate workflows, and unblock customers when things don’t work as expected
- Run onboarding sessions and guide customers through initial setup and deployment
- Proactively identify risks and help customers get back on track
- Act as a trusted advisor to developers, security teams, and technical stakeholders
- Share product feedback and customer insights directly with our product and engineering teams
Requirements
- 3–7+ years in Customer Success, Technical Account Management, or similar roles
- Strong technical curiosity, you’re comfortable digging into workflows and figuring things out
- Experience working with developers, security teams, or technical products
- Clear communicator who can explain technical concepts simply
- Proactive, ownership-driven, and comfortable operating in a fast-moving environment
- Fluent in English and Spanish