Technical Customer Success Analyst- US Based (Hybrid)

Job Responsibilities

• Assist operational and business development teams in understanding and using Syneos technology solutions effectively within a specific business area.
• Provide basic guidance and support to ensure appropriate usage of the products.
• (e.g. clinical, commercial, etc.).
• Develop relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
• Collaborate with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.
• Manage communication with internal and external product users, ensuring a communication pathway to product teams and streamlining the addressing of issues and needs through feedback focused on improvement of products and solutions.
• Review, organize, and provide customer feedback, information, and requirements in regard to product usage and provide it to product teams for continuous improvement.
• Track Customer Success, ROI, and KPI initiatives related to supported products for both internal and external usage.
• Work collaboratively with other teams to onboard new products and services that will benefit business growth.

Qualifications

• Bachelor’s degree in business, Life Sciences, or Technology, or equivalent experience.
• Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field.
• Self-starter who is proactive in their interactions and demonstrates excellent follow-through.
• Excellent verbal and written communication skills to effectively interact with product users.
• Experience with technology and/or the life sciences market strongly preferred.
• Accountability and personal organization are essential.