Technical Customer Service Representative

Exotic Automation & Supply · New Hudson, MI · 3 wk ago

On-siteCustomer ServiceFull-time

About the role

A Technical Customer Service Representative provides frontline customer service support to both internal and external customers. Key responsibilities include processing orders, quotes, and EDI transactions; responding to customer inquiries and product requests; managing order follow-up; and resolving basic customer issues using foundational knowledge of Exotic product lines and business systems.

Responsibilities

Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Responds to customer inquiries regarding product availability, order status, pricing, and general account questions
Presents customer quotations with accurate pricing and product specifications
Documents and processes customer complaints following established procedures to ensure timely resolution
Maintains professional communication with customers through phone, email, and other channels
Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions
Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing
Reviews orders for pricing accuracy and margin requirements before submission

Essential Job Functions

Order Management & Processing
Product & Supplier Knowledge

Order Management & Processing

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Technical Customer Service Representative

About the role

Responsibilities

Essential Job Functions

Order Management & Processing

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