Technical Customer Service Representative

About the role

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH.

Responsibilities

• Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.
• Review and authorize dealer return requests.
• Interface with dealers and freight carriers on shipping damage issues.
• Work with suppliers on technical product defect issues.
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts.
• Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Qualifications

• A minimum of 3 years of Customer support or Technical Customer Service experience.
• A high school diploma required.
• Proficient in using Microsoft Excel.
• Exposure to agricultural, automotive or OE industries.
• Experience at an agricultural dealership a plus.

Benefits

• Health care and wellness plans.
• Dental and vision plans.
• Flexible and virtual work options (where available).
• 401(k) Savings Plan with company match.
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price.
• Paid holidays and paid time off.
• Health savings and flexible spending accounts.
• Reimbursement for continuing education.
• Life insurance and other supplemental insurance plans.

Workplace

This role follows Sparex (a division of AGCO)'s on-site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.