Technical Customer Care Specialist I (Remote)
Job Summary
The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
Key Responsibilities
- Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
- Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
- Handle routine customer questions relating to product usage.
- Provide technical support on issues through to resolution.
- Maintains expert-level knowledge of [Business Unit] processes and procedures.
- Accurately log all customer information in the CRM tool.
- Facilitate communication to other departments as needed to resolve client concerns.
- Communicate with key stakeholders to identify and resolve inquiries.
- Provide proper follow-up to ensure the customer is kept apprised of the issue status.
Minimum Qualifications And Experience
- High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
- 0–2 years of experience in customer support, technical support, or IT help desk.
- Basic understanding of operating systems, networking, or software troubleshooting.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Customer-focused attitude with patience and empathy.
Preferred Experience
- With support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
- Familiarity with CRM systems and ticketing software.
Compensation
The hourly rate range for this position is: $21.00 - $23.00 The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retailer Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
About the Role
Vitu is the leading innovator in Vehicle-to-Government (V2Gov) technology, transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.
Qualifications
- Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Customer-focused attitude with patience and empathy.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retailer Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
Pay
The hourly rate range for this position is: $21.00 - $23.00 The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.
Schedule
Not specified.