Technical Customer Analyst (R-19216)

Essential Key Responsibilities

• Perform timely technical support and issue management of our complex products and applications.
• Troubleshoot and resolve technical issues while working with peers and partner groups as needed.
• Seek to continue learning new features and intricacies of supported products to better support customers and internal team members.
• Interface with D&B team members to provide guidance regarding technical requirements definition and/or issue resolution.
• Interface directly with peers and internal customers to provide technical expertise and validate solutions vs. customer needs or expectations.
• Act as the subject matter expert internally and externally on how D&B systems work.
• Made recommendations for system, process and product enhancements based on experience supporting the product.

Essential Skills and/or Certifications

• Bachelor’s degree in a related technology field and/or 3 years of experience
• Strong proficiency and experience in JavaScript
• Experience supporting and/or using APIs is a plus
• Experience in performing admin work in CRM environment, e.g. SFDC
• Intermediate SQL experience is a plus
• Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files
• Strong analytical, problem-solving and trouble shooting skills
• Experience using AI in a professional capacity to improve productivity and efficiency
• Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment
• Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms
• Proficiency in Microsoft Office Suite skills
• Strong customer focus and capability for taking ownership for issue resolution
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Physical Requirements

• Ability to sit, speak and operate telephone and/or computer for long periods of time
• Ability to handle pressure, stressful conditions, and conflict resolution
• Ability to work day, evening and/or weekend hours as needed