Technical Customer Advisor

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

About the role

Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, including guidance in chemical grouping, disposal options, approvals, RCRA & DOT regulations, and compliance.

Responsibilities

• Own the customer service experience as the primary point of contact for customers within assigned branch territories.
• Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
• Coordinate communications (both internal and external) for all aspects of customer and technical service.
• Analyze, plan and facilitate resolutions for customer service and technical issues.
• Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
• Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
• Manage the creation of jobs and tickets for customer service requests; create detailed work orders to ensure accurate job understanding of operations teams.
• Oversee post-shipment processes including review of job information, verify WIPs and approvals, and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
• Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working with the billing team on the customer invoicing process.
• Other duties and responsibilities as assigned by Customer Excellence Manager.

Requirements

• Demonstrable experience in customer service/fulfillment.
• Experience in waste management and disposal.
• High School diploma with a minimum of 1 year experience in a similar field.
• Preferred degree or equivalent experience in science, mathematics, or business.

Skills

• Strong customer relationship/management skills.
• Focus on meeting customers' needs, offering the least complex and most efficient solution for Hazardous Waste.
• Technical knowledge of waste management and disposal preferred.
• High attention to detail.
• Highly organized and structured—able to follow a standard process.
• Able to work collaboratively across different functions and to secure help from colleagues.
• Strong verbal and written skills.

Qualifications

Veolia training as required.

Pay

Hourly Pay: $28 to $34 per hour.

Benefits

Veolia's comprehensive benefits package includes:

• Paid time off policies.
• Health, dental, vision, and life insurance.
• Savings accounts.
• Tuition reimbursement.
• Paid volunteering.
• Employer-sponsored 401(k) plan for retirement savings.