Technical Curriculum Developer

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh Vision. Real Impact. Come build it with us. Freshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. In this role, you'll create engaging technical learning experiences for Partners, Solution Engineers, Professional Services teams, and other customer-facing technical roles. You'll combine learning design, multimedia content creation, and technical proficiency to help learners confidently understand, demonstrate, and implement Freshworks solutions. You'll work closely with technical subject matter experts and cross-functional partners to understand complex product concepts and translate them into clear, practical, and scalable digital learning experiences. From technical certifications and eLearning courses to videos, interactive learning activities, assessments, and job aids, your work will directly improve technical readiness and customer outcomes.

Responsibilities

• Design and develop technical learning experiences including eLearning, certifications, assessments, simulations, videos, job aids, and learning paths for Partners, Solution Engineers, Professional Services, and other technical audiences.
• Create polished, professional-quality multimedia learning content using text, video, audio, animations, interactions, and tools such as Articulate 360 (Storyline & Rise).
• Partner with Solution Engineering, Professional Services, Product, Product Marketing, and technical SMEs to translate complex technical concepts into clear, practical learning experiences.
• Assess learning needs and define appropriate course scope, learning objectives, content structure, and assessments based on learner and stakeholder requirements.
• Work with technical SMEs to identify the most important concepts learners need to know and help keep learning experiences focused, practical, and appropriately scoped.
• Build and maintain technical certifications and readiness programs that prepare learners to confidently understand, demonstrate, and implement