Technical CSM III– AMZ004588

Position Responsibilities

• Serves as a subject matter expert on the MCF Customer onboarding journey and technical integration aspects (including APIs and third part applications).
• Lead strategic merchant end-to-end customer onboarding and technical integration plans within Ecommerce and Fulfillment.
• Consolidate international customer feedback and requirements related to onboarding, API and integrations to influence the MCF Product development roadmap.
• Own internal as well as customer-facing operating procedures and develop process improvement programs.
• Own issue escalation with program ownership related to onboarding, integration and APIs.

Basic Qualifications

• Master's degree or foreign equivalent in Computer Science, Information Systems/Technology, Data Science, Engineering, or related field and two years of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Information Systems/Technology, Data Science, Engineering, or related field and five years of experience in the job offered or a related occupation as equivalent to the Master's degree and two years of experience.
• Must have one year of experience in the following:
  • Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Experience in a customer facing role, engaging with customer executives, technologists and partners to solve business problems with advanced technologies.
  • Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
  • Utilizing ERP, Business Intelligence Systems, or SaS.

Pay & Schedule

• Salary Range: $169,000 - $228,600 annually
• 40 hours/week, 8:00am – 5:00pm

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

This response is AI-generated, for reference only.