Technical CS Associate, Blink

Key job responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About the team

Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

Basic Qualifications

• 2+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with Microsoft Office products and applications
• Speak, write, and read fluently in German

Preferred Qualifications

Work rotating shift schedules and variable days off

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.