Technical Consultant - Patient Monitoring (Remote/Travel Position in Lexington/Ashland, KY)

About the role

This role involves providing technical recommendations and support to ensure high quality service in delivering real-time patient data requirements. Responsibilities include installing, implementing, servicing, testing, and troubleshooting complex solutions on IT networks.

Responsibilities

• Provide technical recommendations based on customer requirements
• Support the transition from a break-fix operating model to a customer solutions-focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Collaborate with a diverse team of internal and external resources, including clinical, sales, and service partners
• Coordinate project resources and tasks to enable team members to focus on customer deliverables
• Perform administrative duties within established Philips, State, and Federal regulatory requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
• Diagnose and resolve electronic, networking, and mechanical problems

Requirements

• 1+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment)
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience

Qualifications

• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
• Flexible work hours (based on business needs to include overtime, weekends, and on-call rotations)
• Wear all required personal protective equipment

Skills

• Network configuration and/or troubleshooting experience

Benefits

Details about benefits can be found here.

Pay

The hourly pay range for this position in KY is $29.00 to $45.00, plus overtime eligible. This is an hourly pay position with overtime eligibility. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.