Technical Communicator - Air Compressor

About the Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations. Wears proper personal protective equipment. Maintains communication between the dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity.

Ring Power Corporation, headquartered in St. Augustine, oversees 18 branch locations throughout Florida and 8 facilities outside of Florida, serving specialized industries and customers. The company is one of the largest Caterpillar dealers in the Southeastern United States, with over 2,000 employees dedicated to customer service and support.

Responsibilities

• Provides technical information and assistance to technicians or customers solving technical issues.
• Monitors and distributes Caterpillar Product Support Program Information, new service information, and Warranty Bulletin updates.
• Maintains a positive work approach, supportive of the work team, and sets standards for others to follow.
• Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in the department and assumes the Supervisor’s position temporarily as necessary.
• Provides expert counsel to internal/external staff, customers, and suppliers on technical and product issues.
• Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
• Attends training sessions and trains others as necessary.
• Guides and/or mentors others within the department in performing duties in a helpful and educational manner.
• Performs Field/Shop Audits, Failure Analysis Investigations, and provides accurate unbiased reports based on results.
• Completes special projects in a timely and accurate manner as assigned by management.
• Works in a neat and orderly fashion, constantly improving work methods, work area, and safety standards.
• Performs other duties as assigned.

Requirements

• High School diploma or GED.
• 7 or more years of relevant experience.
• Valid Driver’s License.
• Completion of all required Technical Communicator training.
• Proficiency in Microsoft Office programs.
• Able to comprehend written material and communicate effectively orally and in writing with employees and customers.

Preferred Qualifications

• Education in Applied Failure Analysis I.
• Relevant specialized Caterpillar Product Certifications.

Skills

• Safety: Fully supports, encourages, and follows safe work behavior.
• Job-Specific Skills: Demonstrates mastery of required knowledge and skills, applying them effectively to resolve challenges.
• Coaching and Mentoring: Inspires and empowers team members, providing feedback and guidance to achieve goals.
• Communication: Uses active listening and clear communication, ensuring others are informed and verifying understanding.
• Interpersonal Skill: Anticipates and understands concerns, developing positive relationships and handling challenging situations discreetly.
• Information Gathering: Identifies and obtains high-quality, relevant information for analysis and decision-making.
• Initiative: Takes action without direction, makes timely decisions, and facilitates change when necessary.
• Results-Oriented: Maintains urgency and commitment to achieving results despite obstacles.
• Resource Management: Effectively allocates human, financial, and material resources to meet business objectives.

Working Conditions

• Workload Fluctuation: Job frequently involves changes in priorities, complexity, and quantity of work.
• Work Schedule: Typically performed during regular business hours, with occasional requirements to work nights, holidays, and weekends.
• Physical Demands:
  • Frequently: Standing, sitting, walking, talking, hearing, grasping, repetitive motion.
  • Occasionally: Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, pushing/pulling/lifting up to 50 lbs.
• Environmental Conditions:
  • Frequently: Inside conditions with temperature variations, noise requiring shouting to be heard, exposure to fumes/odors/dust/mists/gases/poor ventilation.
  • Occasionally: Outside environmental conditions, extreme cold/heat, hazards (e.g., moving mechanical parts, electrical current, working in high places, exposure to chemicals), oils, air particulates/contaminants requiring respirator use.