Technical Communications Operator I-Publications

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, demonstrate agility, focus on customers, and steward our resources.

About the Role

In this role, you will produce customer-facing technical materials and prepare them for shipment with our equipment or directly to customers. This includes preparing orders for printing, operating various printing production equipment, and packing orders for shipment. We are looking for someone with an eye for detail, a strong commitment to quality, reliability, and a customer-service attitude.

Responsibilities

• Operate all publishing equipment to produce manuals and materials.
• Build manuals, resource libraries, and complete production orders.
• Monitor inventory and supplies for printing and publishing processes.
• Learn relevant technical communication policies to understand requirements of printed materials that impact quality control and building resource libraries.
• Use order, print, file retrieval, and archiving systems to manage digital assets.
• Maintain production flow and on-time delivery in the absence of the department lead.
• Produce accurate, error-free documents in a timely manner.

Requirements

• Associate degree in a field supporting production, manufacturing, or workflow operations preferred, with a minimum of one year of experience in printing, document finishing, or a related production environment; or an equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite, File Explorer, Adobe tools, and ability to learn additional software quickly.
• Strong customer service and problem-solving skills.
• High degree of attention to detail and ability to learn a variety of complex processes.
• Knowledge of company product line, digital printing equipment, and proper paper stock.
• Competence with shear, paper drill, binder, laminator, padding frame, and folder/perforator.
• Effective verbal and written communication skills and ability to maintain positive relationships.
• Ability to prioritize projects and multiple tasks while supporting department objectives.
• Effective management of time and resources.
• Ability to lift up to 50 pounds repeatedly throughout a shift.
• Navigate server files/folders; understand technical manual naming conventions and equipment classifications.

Schedule

Work Shift 1 - First Shift (ONSITE: A team member’s day-to-day work is best done on a Vermeer campus).