Technical Client Service Manager

About the role

Aduro Advisors is looking for bright and talented individuals to join our team working to support top-tier clients in the Venture Capital & Private Equity space. The Technical Client Service Manager will oversee the "source of truth" of the Client Service resources and workflows for the organization, ensuring our internal systems reflect our high standards. You will play a vital role in the evolution of our tech stack by managing the human element of key system implementations.

We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details. We pride ourselves on providing our clients with thoughtful and adaptable service while leveraging best-in-class technology. We thrive in a people-first culture where each team member can impact the success of the business.

Responsibilities

• Technical L&D & Content Strategy
  • Curate & Optimize Content: Architect, review, and refine technical documentation and process workflows. Ensure all materials are not only technically accurate but also designed for maximum clarity and team retention.
  • Lead Live Technical Training (Virtual & In-Person): Serve as a subject matter expert by facilitating engaging, virtual and live training sessions that translate complex concepts into actionable workflows and keep the Aduro team apprised of the latest and greatest across client service systems like FundPanel, Xero, Dynamo Accounting, etc.
  • LMS Architecture: Produce high-quality, recorded modules for the Learning Management System, building a scalable library of "on-demand" expertise.
  • Feedback Loop Integration: Strategically coordinate and document annual audit and tax feedback from internal teams, turning post-mortem insights into future training opportunities.
  • Partner Alignment: Act as the lead liaison with audit and tax partners to synchronize on footnotes, new pronouncements, and standard operating procedures.
• Knowledge Management & Workflow Excellence
  • Resource Library Stewardship: Maintain and evolve the resource library, ensuring it remains a high-utility asset for the entire firm.
  • Workflow Engineering: Partner with service teams to document and build out sophisticated workflows within the Project Management System, driving consistency across the board.
• Strategic System Implementation
  • Change Management Documentation: Meticulously document all workflows affected by General Ledger implementations.
  • Deployment & Adoption: Lead the internal rollout strategy, ensuring team proficiency through a multi-channel approach, including:
    • Dynamic live training sessions.
    • Comprehensive LMS onboarding modules.
    • Dedicated "Office Hours" to provide real-time support and technical mentorship.

Requirements

• Alternative Asset Mastery: At least 5 years of experience in the alternative asset industry (Venture Capital or Private Equity preferred). Direct Aduro-specific experience is a significant advantage.
• Accounting Fluency: In-depth, nuanced understanding of US GAAP and partnership accounting. Experience as an external auditor or a CPA certification is a major plus.
• Educational Mindset: Ability to explain the "why" behind complex concepts and translate them into manageable workflows to empower service team members.
• Precision & Vision: Thoughtful, detail-oriented, and able to see the direct link between meticulous technical documentation and superior client service delivery.
• Proactive Problem Solver: Naturally resourceful and driven, with the ability to identify process gaps and build training solutions to address them.
• Collaborative Attitude: Willing to lead from the front while diving into the details to support the team during critical implementation or audit cycles.
• Remote Autonomy: Self-motivated and able to thrive in a remote environment, maintaining high engagement with teammates regardless of physical location.
• Systems Power User: Proficient in Notion, Microsoft Excel, and industry-specific accounting systems such as Xero, FundCount, or Dynamo.

Benefits

• Competitive salary
• Health, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO) & company holidays
• 401k with Employer Match
• Company-wide social events and programs
• Dog-friendly office in downtown Denver

Pay

The salary range for the Technical Client Service Manager is $100,000 - $120,000, determined based on current market data and candidate experience level. Employees in this role are eligible to participate in the Aduro Bonus Program.