Technical Client Advisor

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive We are looking for a knowledgeable and client-focused Technical Client Advisor to join our team. In this role, you will serve as a trusted partner to assigned clients, connecting their business goals with technology strategy while providing guidance on technical challenges, escalations, and long-term IT planning. The ideal candidate is a strong communicator who builds lasting client relationships, collaborates effectively across teams, and brings exceptional organization and attention to detail. Responsibilities Serve as a trusted technology advisor, aligning client IT strategies with business objectives and long-term growth plansCommunicate technology recommendations, risks, and strategic initiatives to both technical teams and executive stakeholdersAssess client environments to identify opportunities for improved security, scalability, performance, and operational efficiencyDevelop and maintain IT roadmaps, lead strategic business reviews, oversee technology budgets, and support compliance initiativesBuild and maintain strong client relationships, serving as the primary point of contact for strategic guidance, issue resolution, and escalationsCollaborate with internal technical teams to identify client needs, define project scope, and prioritize technology initiativesProvide guidance and mentorship to internal team members while promoting collaboration across departmentsEnsure client technology strategies align with industry best practices, security standards, and applicable regulatory requirementsPerform other duties as assigned Requirements 5+ years of experience in IT consulting, account management, or technical leadership, preferably within a managed service provider (MSP) environmentDemonstrated experience in strategic IT planning, technology budgeting, and working directly with C-suite executives and business leadersStrong business acumen with the ability to translate business objectives into effective technology strategies and solutionsRelevant industry certifications, such as MCSA, VCP, or CCNA, are preferredFamiliarity with ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and advanced macOS support is a plusExcellent organizational, multitasking, and prioritization skills, with a strong commitment to follow-through in a fast-paced, collaborative environmentSelf-motivated and detail-oriented, with the ability to manage responsibilities independently and with minimal supervisionAbility to work an average of approximately 47 hours per week, including occasional evening client dinners and industry eventsMust possess a valid U.S. driver's license and successfully pass a background check Benefits At Charles IT, we believe that great people do their best work when they feel supported, empowered, and connected. That's why we offer a comprehensive benefits package designed to promote your well-being, professional growth, and work-life balance. Medical, dental, vision, life, and disability insuranceGenerous paid time off and paid holidays401(k) plan with a 3% company contributionPerformance-based bonus opportunitiesOngoing training and professional developmentLeadership development and career growth opportunitiesQuarterly team-building events and company gatheringsCollaborative, people-first cultureStrong commitment to work-life balance Hybrid Work Schedule: This role is eligible for a hybrid work schedule after the successful completion of a 60-day onboarding period. Hybrid work eligibility is specific to this position and is intended to provide flexibility while maintaining collaboration, team engagement, and client support. Commitment to Inclusion: Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.