Technical Care Specialist II - Business

About the role

Join Sparklight's fastest growing team as a Business Care Specialist!

Responsibilities

• Answering calls from Sparklight business customers and responding to inquiries in a professional manner.
• Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).
• Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.
• Providing post-installation care, including entering changes of service into the Single View software platform.
• Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.
• Navigating and notating back office processing tools for selected calls.
• Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.

Qualifications

• A high school diploma or general education degree (GED)
• One to two years related experience and/or training
• Or equivalent combination of education and experience
• Customer service-oriented with experience providing customer service over the phone
• Data entry experience is important
• Experience in Microsoft Outlook, Word, and Excel
• Knowledgeable in Salesforce.com and Single View is preferred

Benefits

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year), up to seventy-five dollars a month towards cable and internet services, Annual community support to various organizations across the U.S., Associate recognition & awards programs, Advancement opportunities, Collaborative work environment

Schedule

We are open to hiring remote if we find the right talent in any of these states: AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.

Pay

Commensurate with experience.