Technical Business Systems Analyst

About the role

Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meet real business needs. This role is ideal for someone who enjoys operating at the intersection of business and technology, thrives in ambiguity, and brings a consultant’s mindset to problem solving.

Responsibilities

• Work on a wide range of initiatives—from custom digital product development to large-scale integration, modernization, and enterprise transformation efforts spanning multiple systems, technologies, and lines of business.
• Translate business objectives into technical requirements, partner closely with architects and engineers, and help teams navigate complex systems, integrations, and data challenges.
• Support requirements elicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent.
• Partner with architects, engineers, and product teams to support solution design, including data modeling, API and integration requirements, interface definitions, and system workflows.
• Analyze data to understand current-state structures, data quality, and business impact, and help define how data supports future-state solutions.
• Support complex system integrations by documenting data mappings, business rules, system interactions, and upstream/downstream dependencies.
• Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable.
• Evaluate current-state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis to identify solution options and recommendations.
• Write and refine epics, user stories, acceptance criteria, and backlog items as part of an Agile delivery team.
• Coordinate and support integration testing, system testing, and user acceptance testing (UAT) activities, including requirements traceability and validation.
• Identify risks, dependencies, assumptions, and impacts across business processes, systems, and integrations.
• Communicate clearly and effectively with technical teams, business stakeholders, and executive leadership, adapting your message to your audience.

Qualifications

• 3-10+ years of experience working as a Business Systems Analyst, Technical Architect, or similar role working on IT related initiatives and enterprise-scale solution delivery efforts.
• Prior consulting experience or demonstrated ability to operate effectively in a client-facing, advisory role.
• Demonstrated experience working on multi-system implementations, enterprise applications, and complex integrations.
• Experience partnering with software development teams throughout the full software delivery lifecycle.
• Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models that communicate business and technical solutions.
• Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
• Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
• Ability to write and execute SQL queries to support analysis, troubleshooting, validation, and testing efforts.
• Experience performing data analysis, data mapping, and requirements traceability across multiple systems.
• Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Proficiency with common delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
• Bachelor’s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.