Technical Business Analyst (ServiceNow):: REMOTE

About the role

Join our Enterprise Technology Services group to work on the ServiceNow application, the IT Service Management tool for Change, Incident, Problem, Release, Configuration (CMDB), and Request Management. This is a remote contract position with a duration of 3+ months.

Responsibilities

• Lead client meetings and serve as the client relationship specialist
• Serve as liaison for the development team
• Conduct R&D for ServiceNow features and capabilities within the toolset

Skills

• Experience with ServiceNow development and knowledge of code best practices
• Functional and technical knowledge of the ServiceNow platform and architecture
• Effective liaison leading technical development teams
• Knowledge of SDLC practices
• Strong facilitation skills to lead discussions across multiple groups
• Excellent oral and written communication skills, including presenting to management
• Experience with Agile methodologies
• Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
• Problem/Risk Management
• Proficiency in MS Office Suite

Qualifications

4-year BS/BA degree