Technical Assessor CAP15189

About Us

The College of American Pathologists (CAP) is the world's largest organization of board-certified pathologists and a leading provider of laboratory accreditation and proficiency testing programs. We serve patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

CAP employees make a meaningful difference by partnering with colleagues, customers, and members on challenging and rewarding work. We provide an energetic and collaborative work environment and encourage opportunities to further develop skills—offering reimbursement for educational programs and participation in skill-enhancing events.

Responsibilities

• Support the Lead Assessor in managing the accreditation process for assigned participating laboratories, including:
  • Initial introductions through onsite assessment
  • Reporting
  • Ongoing account monitoring
• Serve as customer contact to provide guidance on interpreting technical requirements throughout the CAP 15189 accreditation cycle.
• Evaluate continued conformance to ISO standards requiring technical expertise.
• Serve as a team assessor member.
• Support Lead Assessor(s) in the technical review of nonconformity responses for assessed laboratories.
• Work with minimal support from the Lead through diversified procedures and policies, requiring analytical and interpretive thinking, and excellent organization and account management skills.
• Apply problem-solving abilities as situations warrant.

Specific Duties

• Complete initial and all ongoing required assessor training.
• Review new lab enrollee applications.
• Participate in introductory conferences as directed by the Lead with new laboratories to outline program requirements, expectations, and projected timelines.
• Address initial concerns or guidance needs laboratories may have about the program as related to the technical role.
• Participate in onsite or remote initial Conformance Readiness Assessments (e.g., Gap or Pre-assessments) with newly enrolled laboratories:
  • Provide technical input on the findings report on the laboratory’s preliminary ISO assessment.
• Periodically review assigned laboratory performance information, including:
  • Annual customer internal audit
  • Management review
  • Quality indicators
  • Surveillance
  • Proficiency Testing participation
  • Other information received from the laboratory or extracted from CAP’s systems
• Provide assigned laboratories with feedback on review and guidance on issue resolution within specified timelines.
• Support the Lead Assessor in coordinating onsite or remote visits and conference calls.
• Conduct assessments demonstrating attributes that are:
  • Ethical
  • Non-punitive
  • Diplomatic
  • Decisive
  • Perceptive
  • Versatile
  • Tenacious
  • Supportive
  • Aimed at encouraging continual improvement
• Participate as the technical team member at onsite or remote assessments, including supporting interviews with:
  • Laboratory director
  • Laboratory staff
  • Hospital administrators
  • Medical staff representatives
  • Others, as appropriate
• Support the Lead in completing post-document review and onsite visit paperwork within the designated timeframe, including the Assessor’s Report to the laboratory that clearly documents and describes the degree and evidence of conformance (Assessment Summary Report).
• Review post-inspection nonconformity responses for technical completeness and appropriateness.
• Request, in writing (or email), clarification of responses, additional information, and proficiency testing enrollment verification as necessary.
• Escalate concerns to the Lead to implement appropriate follow-up for laboratories exceeding established time limits for responding to nonconformities or other time-specific activities.
• Provide program participant phone support periodically, or more frequently for laboratories needing additional guidance related to technical assessments.
• Monitor turn-around-time pertaining to assessor technical review as necessary.
• Perform other assignments and special projects as requested by the Lead Assessor or Director, CAP 15189.

Requirements

• Excellent oral and written communication and interpersonal skills.
• High degree of motivation, self-initiative, and ability to work with minimal supervision.
• Able to be decisive and demonstrate sound judgment.
• Strong and well-developed analytical and critical thinking abilities.
• Able to apply medical laboratory technical knowledge effectively in multiple scenarios.
• Excellent time management and organization skills.
• Solid troubleshooting skills.
• Professional medical laboratory technical expertise and quality management operations orientation.
• Strong knowledge of quality assurance practices and accreditation or certification programs.
• Proven ability to manage multiple projects.
• Flexibility to adapt to changing priorities.
• Able to manage multiple laboratory clients in the performance of surveillances.
• Strong computer literacy in Microsoft Office and Excel products.

Qualifications

• Experience in ISO 9001 or ISO 15189 in the performance of internal audits and/or other quality management system standards preferred.
• Experience in conducting external inspections or audits preferred.
• Related Certifications: MT (ASCP), MLT(ASCP), or equivalent required.

Additional Criteria

• Extensive travel (50% - 75%) required to conduct onsite audits.

Pay

$87,000 - $111,000