Technical Analyst - Wintel OPS

Key Responsibilities

• Architecture & Design
• Design and architect scalable, secure, and highly available Windows-based infrastructure, including:
• Windows Servers
• Active Directory
• Core enterprise services
• Develop high-level architectures, technical designs, and detailed documentation for Wintel initiatives.
• Align infrastructure designs with organizational standards and long-term IT strategy.
• Implementation & Configuration
• Deploy, configure, and maintain:
• Windows Server environments
• Active Directory services
• IIS, SQL Server, and related components
• Implement Infrastructure as Code (IaC) using tools such as:
• PowerShell
• Ansible
• Terraform
• Ensure standardization and automation across environments.

Performance Optimization & Monitoring

• Maintain system health, performance, and resource utilization.
• Identify and implement performance tuning and optimization strategies.
• Use enterprise monitoring tools such as:
• System Center Operations Manager (SCOM)
• SolarWinds
• Proactively identify potential risks and resolve issues.

Security & Compliance

• Implement and enforce security best practices, including:
• Patch management
• Access controls
• System hardening
• Conduct security audits, vulnerability assessments, and compliance checks.
• Ensure alignment with industry standards and organizational policies.

Disaster Recovery & Business Continuity

• Develop and maintain disaster recovery (DR) and business continuity (BC) plans.
• Conduct periodic DR testing to validate readiness and effectiveness.
• Ensure minimal downtime and rapid recovery in case of failures.

Troubleshooting & Support

• Provide expert-level support for Wintel infrastructure issues.
• Troubleshoot and resolve:
• Hardware, software, and network-related problems
• Collaborate with cross-functional IT teams to resolve complex technical challenges.
• Drive improvements in system reliability and operational stability.

Documentation & Knowledge Management

• Maintain comprehensive documentation for:
• Architecture designs
• System configurations
• Operational procedures
• Promote knowledge sharing through:
• Training sessions
• Mentorship and best practice guidance

Continuous Improvement & Innovation

• Stay current with emerging technologies and industry best practices.
• Evaluate and recommend tools and technologies to improve:
• Performance
• Automation
• Operational efficiency
• Support continuous improvement initiatives across the Wintel environment.

Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• US Citizen or right to work in the United States without restrictions
• Minimum 5+ years of experience in:
• Windows system administration
• Infrastructure engineering
• Solution architecture
• Proven hands-on experience with:
• Windows Server (2012 and later)
• Core Microsoft infrastructure services

Technical Skills

• Strong expertise in:
• Windows Server technologies
• Active Directory & Group Policy
• PowerShell scripting
• Experience with:
• Virtualization platforms (VMware, Hyper-V)
• Cloud platforms (AWS, Azure)

Preferred Skills

• Understanding of:
• Networking fundamentals
• Firewall configuration
• Security protocols
• Familiarity with:
• ITIL framework
• Change management processes

Key Competencies

• Strong problem-solving and analytical skills
• Effective communication and collaboration abilities
• Attention to detail and process adherence
• Ability to work in fast-paced, enterprise environments

Hiring Salary Range

$80,000 – $90,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

This position is located in Glendale, WI