Technical Analyst - SRE

About the role

This is a Technical Analyst role with a Site Reliability focus at Blue Cross and Blue Shield of Nebraska. The role integrates and aligns enterprise observability across vendor-managed and internal platforms, owning the service dependency map and asset criticality model, and leveraging AI and AIOps tooling for incident triage, root cause analysis, automated runbook execution, predictive anomaly detection, alert correlation, and self-healing remediation.

Responsibilities

• Own the service dependency map and asset criticality model
• Identify tier-1 assets, how they fail over, how they connect, and where single points of failure live
• Leverage AI and AIOps tooling for incident triage, root cause analysis, automated runbook execution, predictive anomaly detection, alert correlation, and self-healing remediation
• Define and track SLOs for platform reliability - availability, latency, error rates - into business-aligned targets and error budgets
• Build and maintain MTTR and reliability dashboards - platform health, incident trends, perfect-day streaks, vendor SLA compliance

Requirements

• 3+ years of experience in Site Reliability Engineering (SRE), infrastructure engineering, platform operations, DevOps, or a related technical operations role supporting enterprise systems
• Hands-on experience with enterprise observability and monitoring platforms, vent management, ITSM/ticketing systems, operational dashboards, and at least one scripting language such as Python, PowerShell, or Bash
• Experience with AI/AIOps tools, telemetry, logs, traces, alert correlation, and incident response processes is strongly preferred

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience)
• Strong communication, analytical problem-solving, and working knowledge of ITIL fundamentals including incident, change, and problem management

Skills

• Experience with SRE, DevOps, cloud, or observability certifications
• Healthcare payer or health plan environments
• Agile/Scrum delivery
• Partnership with engineering teams to translate reliability work into backlog items and sprint-ready user stories
• Experience with AI/ML operations tooling, CI/CD pipelines, infrastructure-as-code, CMDB or service dependency mapping, log aggregation or SIEM platforms, distributed systems reliability, chaos engineering, and report/dashboard authoring or data modeling

Benefits

Blue Cross and Blue Shield of Nebraska offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. The company also provides a supportive work environment with opportunities for professional growth and development.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

The role allows remote flexibility but requires 1 day per week in the Omaha, Nebraska office.