Technical Analyst I

Hourly wage estimate: $24.95 - $39.08. Factors such as skills, experience, and comparison to other employees in this role may determine your actual salary.

About the role

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

You must live in the Richmond, VA area.

Responsibilities

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, providing a superior customer support experience for division and facility users.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• Maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.
• Occasional intermittent local travel required.

Requirements

• One year of IT experience is required.
• Valid state driver’s license is required.

Qualifications

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• A+ and Microsoft Product certifications are preferred.

Benefits

Johnston-Willis Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.