Technical Analyst I

To Qualify: You must live in the Houston, TX area today.

Job Summary And Qualifications

The Technical Analyst implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will provide support to other division and facility IT personnel, as warranted, and participation in 24x7 on-call support is required based on division IT staff rotation.

What you will do in this role

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users.
• Analyze and provide hands-on support for simple to moderate inquiries.
• Log and track problems; review problem tracking databases.
• Perform facility-based moves, adds, and changes (MACs), as needed.
• Maintain documentation for each incident or request, and escalate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need

• Bachelor’s degree in information systems or a healthcare-related field is preferred.
• One year of IT experience is required.
• A+ and Microsoft Product certifications are preferred.
• Valid state driver’s license is required.
• Occasional Intermittent Local Travel Required.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

Note: Eligibility for benefits may vary by location.

Company Culture

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Apply Now

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst I opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.