Technical Advisor IV

Description of Job Duties and Responsibilities (Essential Job Functions)

• Handles issues of significant impact to the company and more complex technical aspects of machine repair via phone support and dispatches the appropriate Field Service Engineer to the customer site if necessary
• Responsible for overseeing the Technical Support Group and Field Service Engineer operations and direction including making hiring decisions and conducting performance evaluations
• Aids Field Service Engineers with questions and concerns while at customers
• Performs customer follow-up as well as various other duties in connection with customer service
• Trains new employees and frequently acts as a mentor for lower level Technical Advisors providing guidance, knowledge and support
• Works with the Project Manager in their particular product line on more complex problem resolution
• Frequently communicates with European suppliers on parts and technical issues
• Aids Project Manager in quotation process when needed

Minimum Qualifications (Education, Experience in Related Field, Skills, etc.)

• Bachelor’s degree from a college, university; or technical school and 10+ years related experience and/or training; or equivalent combination of education and experience
• 10+ years’ experience and training as a UGA Field Service Engineer with advanced knowledge of all machine brands within a particular product line and related engineering concepts (hydraulics, pneumatics, CNC controls, electrical and mechanical concepts)
• May be lead supervisor or trainer. Handles the most complex issues. Possesses general knowledge of other product group machine brands
• Advanced knowledge of multi-axis machine tools and their capability
• Advanced PC skills including the ability to find, open and close documents. Use of electronic mail and retrieving documents as well as the use of Excel and Word software programs
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, parent company management and the general public
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Preferred Qualifications (Certificates, Training, Licenses, and Experience)

• Prior mechanical and/or electrical experience in the grinding machine industry
• Ability to read Electrical and Mechanical schematics

Other (Supervisory Responsibilities, Physical Demands, Travel)

• Occasional overnight domestic and international travel is required
• This position has supervisory responsibilities for lower level Technical Advisors and Field Service Engineers
• Must occasionally lift and/or move up to 50 pounds
• Bends, stoops and crouches on an occasional basis to repair or make adjustments on machines

Core Competencies

• Job Knowledge
• Initiative
• Decision Making
• Problem Solving
• Adaptability
• Time Management and Productivity
• Quality
• Communication
• Customer Service
• Results Driven
• Performance Management
• Developing Others